Key Responsibilities * Oversee daily operations of the branch, ensuring smooth workflow and exceptional customer service * Lead, train, and motivate staff to maintain high performance and team morale * Manage inventory, ordering, and supplier relationships to ensure product quality and availability * Ensure compliance with health, safety, and hygiene standards * Monitor financial performance, including sales targets, cost control, and profitability * Maintain technical standards in specialty coffee preparation and equipment maintenance * Handle customer feedback and resolve issues promptly and professionally * Collaborate with upper management on strategic planning and growth initiatives Requirements * Minimum **3 years of experience** in a managerial role within the specialty coffee industry * Strong leadership and team management skills * Excellent communication and interpersonal abilities * Technically proficient in specialty coffee operations, including brewing methods and equipment * **Bachelor’s degree** in Business Administration, Hospitality, or related field * Must have a **valid QID** and **transferable visa** * **Immediate availability** to join Job Types: Full\-time, Permanent Education: * Bachelor's (Required) Experience: * F \& B Managerial: 3 years (Required) Language: * English (Required)