Senior Operations Manager

Description

Summary: Seeking a Senior Operations Manager to design, optimize, and scale operational systems for a fast-scaling digital services and virtual workforce business, leading cross-functional teams and ensuring service quality. Highlights: 1. Lead operational ecosystem with full autonomy and ownership. 2. Shape growth in a high-growth digital services environment. 3. Positioned for progression to Director of Operations / Head of Operations. **About the Role:** Based in Doha, our operations hub is built to support a fast\-scaling digital services and virtual workforce business. At VA **Subscriptions \& Digital Services**, we focus on delivering structured, reliable, and high\-performance operational systems that power global clients. We believe that operational excellence is not just about efficiency—it’s about creating scalable systems that enable teams to perform at their best. We are looking for a **Senior Operations Manager (Virtual Assistant \& Digital Services)** who can take full ownership of our operational ecosystem. You will not just manage workflows—you will design, optimize, and scale them. You will lead cross\-functional teams, ensure service quality, and act as the bridge between leadership strategy and day\-to\-day execution. You are the person who turns complexity into structure and chaos into process. **Why Work With Us?** **High\-Growth Environment:** You will be joining a scaling digital services business where your decisions directly shape growth, structure, and performance. **Leadership Ownership:** You are not executing someone else’s system—you are building it. Full operational autonomy from day one. **Modern Digital Operations:** We work with remote teams, automation tools, CRM systems, and performance dashboards to run efficient global operations. **Performance\-Driven Culture:** Results matter more than hierarchy. Strong execution is recognized and rewarded. **Career Growth:** This role is positioned for progression into Director of Operations / Head of Operations as the company scales. **Flexible Structure:** Hybrid/remote\-friendly working setup depending on operational needs. **Key Responsibilities:** **Operational Leadership:** Oversee end\-to\-end delivery of virtual assistant and digital service operations. Ensure smooth execution across all teams and client accounts. **Process Design \& Optimization:** Build, refine, and scale SOPs, workflows, and operational systems to improve efficiency and service quality. **Team Management:** Lead and coordinate team leads, supervisors, and remote staff. Ensure accountability, productivity, and alignment with KPIs. **Performance Monitoring:** Track operational KPIs, identify bottlenecks, and implement improvements based on data\-driven insights. **Client Delivery Oversight:** Ensure high\-quality service delivery and resolve operational escalations quickly and effectively. **Scaling Operations:** Identify automation and process improvement opportunities to support business growth and reduce manual workload. **Cross\-Functional Collaboration:** Work closely with sales, onboarding, and client success teams to ensure seamless client experience from acquisition to delivery. **What We Are Looking For:** **Experience:** 5–8\+ years in operations management, service delivery, outsourcing, or remote team leadership roles. **Leadership Background:** Proven experience managing teams, preferably in virtual assistant, BPO, SaaS operations, or digital services environments. **Operational Expertise:** Strong understanding of process optimization, KPI tracking, workflow design, and scaling service\-based operations. **Communication Skills:** Ability to communicate clearly with teams, leadership, and clients in a structured and professional manner. **Tool Proficiency:** Experience with CRM systems, project management tools, and operational dashboards (e.g., Asana, ClickUp, HubSpot, Notion, or similar). **Mindset:** You are structured, analytical, and execution\-focused. You thrive in environments where you are expected to build order, improve systems, and scale operations under pressure. نوع الوظيفة: دوام كامل, دائم الراتب المدفوع: QAR٢٠٬٠٠٠٫٠٠ لكل شهر موقع العمل: عمل هجين يتم عن بُعد في Doha (Doha)