IT Support (Barwa Real Estate)

Description

Summary: This IT Support / Technical Support role at Barwa involves providing comprehensive IT assistance across various systems in a corporate real estate environment. Highlights: 1. Provide desktop/laptop support and troubleshoot Windows OS/business software. 2. Assist in maintaining company network, printers, and system access. 3. Respond to IT tickets, diagnose problems, and escalate complex issues. An **IT Support / Technical Support** role at **Barwa** is similar to corporate IT roles in large real estate companies. Barwa is a (real estate \+ property management), IT support also helps systems used in: Property management software CCTV/security systems Office and site operations **Main Responsibilities:** *Typical duties include:* **Technical Support** Provide desktop/laptop support to employees Install, configure, and troubleshoot: Windows OS Business software (ERP, email, MS Office) Resolve hardware and software issues **Network \& Systems Support** Assist in maintaining: Company network (LAN/WiFi) Printers, scanners, IP phones Support system access, passwords, and user accounts **Help Desk Operations** Respond to IT tickets and user requests Diagnose problems and provide quick solutions Escalate complex issues to senior IT staff **Maintenance \& Monitoring** Perform regular system checks and updates Ensure antivirus and security systems are active Monitor IT equipment performance **Documentation** Record incidents, solutions, and IT inventory Maintain logs for troubleshooting and audits **Educational Requirements:** Diploma or Bachelor’s in IT / Computer Science 1–3 years experience in IT support **At least with basic knowledge of:** Networking basics Windows systems Troubleshooting hardware/software Pay: From QAR5,390\.00 per month Work Location: In person