Director of E-commerce

Description

Job Summary: Leads and develops the e-commerce strategy to increase sales, improve customer experience, and strengthen digital presence. Key Highlights: 1. Multi-channel e-commerce strategic leadership 2. Enhancing user experience and increasing conversion rates 3. Leading the e-commerce team and developing its capabilities **Director of E\-commerce** **Job Objective:** To lead and develop the company's e-commerce strategy with the aim of increasing digital channel sales, improving customer experience, and strengthening digital presence in alignment with growth objectives in the Qatari and regional markets. **Responsibilities & Duties:** * Develop and implement a multi-channel e-commerce strategy (website, mobile apps, online marketplaces). * Manage and operate e-commerce platforms, ensuring high-performance efficiency. * Optimize user experience (UX/UI) and increase conversion rates. * Oversee digital marketing campaigns (SEO, SEM, paid advertising, email, social media). * Analyze data and leverage analytics tools for data-driven decision-making. * Manage partner relationships (payment gateways, logistics providers, suppliers). * Develop online pricing and promotional strategies. * Ensure system integration between e-commerce and internal systems (ERP, CRM). * Monitor latest e-commerce and digital technology trends. * Lead the e-commerce team and develop its capabilities. * Ensure compliance with local Qatari regulations (consumer protection, electronic payments, privacy). **Qualifications & Requirements:** * Bachelor’s degree in Marketing, Business Administration, or related field (MBA or specialization in e-commerce preferred). * Minimum 8–12 years of experience in e-commerce or digital marketing, including 3–5 years in a leadership role. * Experience managing e-commerce platforms such as Shopify, Magento, or Salesforce Commerce Cloud. * Strong understanding of data analytics (Google Analytics or similar tools). * Gulf market experience is an added advantage. * Proficiency in English (Arabic is an added advantage). **Required Skills:** * Digital team leadership * Strategic and analytical thinking * Performance management and goal achievement * Technical skills and deep understanding of digital platforms * Innovation and adaptability to change **Key Performance Indicators (KPIs):** * Online channel sales growth * Conversion Rate * Average Order Value (AOV) * Customer Acquisition Cost (CAC) * Customer retention rate **Working Conditions:** * Full-time position * Fast-paced work environment * May require coordination with regional or international teams Employment Type: Permanent Salary: QAR٣٨٬٠٠٠٫٠٠ per month Work Location: On-site