Senior Travel Services Manager

Description

Summary: La Maravilla Travels is seeking an experienced, customer-focused Senior Travel Services Manager to oversee travel operations and client service, leading teams in a fast-paced environment. Highlights: 1. Lead service-focused teams in a fast-paced travel environment 2. Ensure high-quality customer experiences and timely service delivery 3. Collaborative and professional environment with growth opportunities **Job Summary** La Maravilla Travels is seeking an experienced and customer\-focused Senior Travel Services Manager to oversee travel operations, client service coordination, and tourism support activities across the organization. This role is ideal for a hospitality and travel professional who enjoys delivering exceptional customer experiences, managing operational workflows, and leading service\-focused teams in a fast\-paced travel environment. The successful candidate will play a key role in ensuring smooth travel coordination, maintaining high service standards, and supporting business growth through excellent client support and operational management. We are looking for a proactive and organized leader with strong communication skills, operational management experience, and a passion for travel and customer service excellence. **What You'll Do** * Oversee daily travel services and customer support operations * Manage travel coordination activities, bookings, and client service workflows * Supervise service teams and support operational performance initiatives * Ensure high\-quality customer experiences and timely service delivery * Handle escalated client concerns and support issue resolution professionally * Coordinate travel arrangements, itinerary support, and operational logistics * Monitor service quality metrics and identify opportunities for operational improvement * Prepare operational reports, service summaries, and performance updates for leadership * Collaborate with internal teams and external travel partners to support smooth operations * Support onboarding, coaching, and training activities for service staff * Maintain accurate operational documentation and travel coordination records * Assist with strategic planning and continuous improvement initiatives **Requirements** * 5\+ years of experience in travel services, tourism operations, hospitality management, or customer service leadership * Previous supervisory or management experience preferred * Strong communication and relationship management skills * Excellent organizational and multitasking abilities * Experience managing customer service workflows and operational coordination activities * Strong problem\-solving and operational leadership capabilities * Ability to manage multiple priorities in a fast\-paced travel environment * Experience with booking systems, CRM platforms, and operational reporting tools preferred * Degree or diploma in Hospitality Management, Tourism, Business Administration, or related field preferred **Why Work With Us** At La Maravilla Travels, we believe exceptional travel experiences begin with outstanding customer service and reliable operational support. We provide a collaborative and professional environment where employees are encouraged to contribute ideas, strengthen service standards, and continue growing professionally. Our organization values professionalism, teamwork, operational excellence, and customer satisfaction. You will have the opportunity to lead meaningful travel service initiatives while working alongside experienced professionals in a growing travel services environment. الراتب المدفوع: QAR١٤٬٥٠٠٫٠٠ لكل شهر موقع العمل: بشكل شخصي