Assistant Reservation Manager

Description

Summary: Assist in managing daily reservations operations, supervise agents, monitor requests, optimize revenue, and handle guest inquiries. Highlights: 1. Opportunity to supervise and support reservation agents. 2. Chance to contribute to revenue optimization and inventory control. 3. Role involves handling VIP bookings and complex reservation issues. * Assist in managing the daily operations of the Reservations Department. * Supervise and support reservation agents to ensure accurate and timely handling of bookings. * Monitor reservation requests, cancellations, amendments, and special arrangements. * Ensure all reservations are processed according to hotel standards and procedures. * Support revenue optimization by monitoring room availability, rates, and restrictions. * Coordinate with Revenue Management regarding promotions, inventory control, and rate updates. * Handle guest inquiries, VIP bookings, and complex reservation issues. * Ensure proper follow\-up on guest requests and special occasions. * Review reservation reports and identify discrepancies or operational concerns. * Train, coach, and guide reservation team members. * Ensure compliance with hotel policies, standards, and procedures. * Maintain effective communication with Front Office, Sales, and other departments. * Assist in preparing departmental reports and performance updates. * Support the Reservation Manager during peak periods and operational requirements. **Experience Needed** --------------------- * Diploma or Bachelor’s degree in Hospitality Management, Tourism, or a related field is preferred. * **Candidate must be currently available in Qatar.** * Minimum 2–3 years of experience in hotel reservations, preferably within a 4\-star/5\-star hotel environment. * Previous experience in a luxury hotel or international hotel brand is an advantage. * Proven experience in handling reservation operations, supervising team activities, and ensuring smooth daily workflow. * Good knowledge of Opera PMS, CRS, and online booking platforms is preferred. * Knowledge of hotel revenue management practices, room inventory control, and rate management is an advantage. * Strong communication, leadership, and problem\-solving skills. * Ability to work under pressure and manage multiple priorities in a fast\-paced hotel environment. **Required Skills** ------------------- ### **Customer service** Customer Relationship Management ### **Soft skills** Effective Communication, Strategic Planning **Values** ---------- Integrity, Honesty, Accountability, Trust **Benefits** ------------ Staff accommodation, Staff transportation, Career development