IT Support & Systems Administrator

Description

Summary: Seeking an IT Support & Systems Administrator to establish and maintain IT infrastructure, provide technical support, and ensure system security in a dynamic startup environment. Highlights: 1. Opportunity to build and standardize IT processes from the ground up 2. Focus on practical, cost-efficient IT solutions and cybersecurity awareness 3. Hands-on role supporting Microsoft 365, Azure AD, and various office tech **Role details** * **Title:** IT Support \& Systems Administrator * **Department:** Technology / Operations * **Reports to:** COO initially; functional direction from the CTO and CISO once appointed * **Location:** Doha, Qatar * **Employment:** Full\-time, primarily office\-based **Key responsibilities** * Set up a simple helpdesk, support process and escalation route. * Support laptops, email, Microsoft 365, SharePoint, Notion, Wi\-Fi, printers and meeting\-room technology. * Manage employee onboarding, offboarding, accounts, MFA and role\-based access. * Maintain inventories for devices, software, licences, systems and vendors. * Standardize laptop security, encryption, endpoint protection, patching and approved software. * Coordinate support for Azure Qatar Central and Joud’s external technology providers. * Record and escalate phishing, malware, lost devices, account compromise and other IT incidents. * Support backups, recovery tests, business continuity, office access technology and cybersecurity awareness. * Maintain concise procedures and audit\-ready evidence for access, devices, incidents, backups and vendors. * Recommend practical, cost\-efficient tools suitable for Joud’s current size and growth stage. **First 90 days** * **30 days:** Assess the environment; inventory users, devices, systems and vendors; confirm MFA for critical systems; launch a basic support log. * **60 days:** Standardize device setup; implement onboarding, offboarding and access procedures; establish licence, vendor and backup tracking. * **90 days:** Complete the first access review and recovery test; publish essential IT procedures, a risk list and a six\-month improvement roadmap. **What success looks like** Within the first 90 days, Joud has a visible, controlled and repeatable IT operating foundation rather than relying on informal arrangements. * All active users, company devices, software licences and key vendors are recorded with clear owners. * MFA and appropriate access controls cover all critical business systems, with no unmanaged administrator or shared accounts. * New starters receive approved equipment and access by their first day; leavers’ access is removed on the same working day. * A functioning helpdesk log tracks ownership, priority, resolution and recurring issues. * Company\-managed laptops meet the approved baseline for encryption, endpoint protection, patching and screen locking. * At least one priority backup restore and IT continuity scenario is tested, documented and followed by corrective actions. * Common support issues have clear runbooks, reducing repeated problems and dependency on individuals. * Leadership receives a concise monthly view of IT issues, risks, asset status, access, costs and decisions required. * Employees know how to report phishing, lost devices and suspected security incidents. * IT tools and vendors remain proportionate to Joud’s size, security needs and approved budget. **Requirements** * 3–5 years of hands\-on IT support or systems\-administration experience. * Practical knowledge of Microsoft 365, Entra ID/Azure AD, SharePoint, Windows devices and common office technology. * Working knowledge of MFA, access control, endpoint security, patching, backups and basic networking. * Strong troubleshooting, documentation and vendor\-coordination skills. * Comfortable building processes in a startup with limited existing systems. * Fintech, financial\-services or regulated\-industry experience is preferred. * Microsoft, CompTIA or ITIL certification is an advantage. Pay: From QAR1\.00 per month Work Location: In person