





**Job Description** We are currently looking POS Deployment, Merchant Training \& Support for our Qatar operations with the following terms \& conditions. * Support Agent must carry valid Qatar Driving License with own car and have good * location awareness for efficient on\-site execution. Project Objective: To deploy and enable UPI functionality across all merchant POS terminals. The project includes system configuration, testing, POS branding, and on\-site merchant training to promote smooth adoption and usage of UPI payment services. Pre\-Deployment Activities * Receive and verify merchant list with site addresses and terminal details. * Prepare POS software updates and training materials. * Ensure required credentials, configuration files, and merchant onboarding data are available prior to on\-site visits. Deployment Activities * Visit each merchant/store location as per the assigned deployment sheet. * Install and/or update POS terminals to enable UPI (NPCI) acceptance features. * Perform POS system checks: power, printer, connectivity, and OS version verification. * Conduct test transactions to confirm successful UPI (NPCI) enablement and terminal functionality. * Replace or apply branding materials (UPI/NPCI/) as per design standards. Merchant Training \& Awareness Provide on\-site training to merchant staff on: * How to initiate and process UPI transactions on the POS. * Common troubleshooting steps and escalation process. * Understanding UPI limits, reversals, and refund procedures. * Hand over printed merchant quick reference guides and contact details for support. * Collect merchant acknowledgement/sign\-off confirming training completion and successful UPI (NPCI) enablement. Post\-Deployment \& Reporting * Submit daily visit and activity reports including merchant name, MID/TID, location, date \& time of visit. * Type of activity (installation, training, branding, reconfiguration). * Attach test transaction receipt for confirmation. * Capture before\-and\-after photos of terminal and branding. * Escalate unresolved issues to the POS Tech Support Supervisor/backend configuration team. * Ensure all documentation and data are updated accurately. Deliverables * POS terminals enabled and configured for UPI acceptance. * UPI (NPCI) branding applied as per NPCI guidelines. * Merchant staff trained on UPI (NPCI) usage and troubleshooting. * Signed merchant training \& deployment completion report. * Daily and weekly consolidated progress reports. Roles \& Responsibilities Joining time frame: 2 weeks (maximum 1 month)


