Telesales & Retention Advisor

Description

Summary: This role involves telesales and retention activities for Vodafone Qatar, focusing on customer migration, upgrades, new product sales, and handling disconnection requests. Highlights: 1. Engage in telesales and retention for Vodafone Qatar 2. Handle customer disconnections and retention offers 3. Utilize excellent sales skills in a contact center environment Work in Telesales and Retentions function for Vodafone Qatar do telesales and retentions activities such as migration of prepaid customers to postpaid, upgrading postpaid customers to a higher plan and selling new Vodafone products which includes but not limited to GigaHome, New postpaid, New MBB connections. The role is responsible to handle disconnection requests from postpaid customers and trying to retain them by resolving their issues and / or providing customers with relevant retention offers The role is also responsible for handling multiple customer telesales tasks and activities with inbound/outbound calls, digital leads, trouble tickets and customer complaints/escalations. The role is an integral part of the COPS department. * Highschool diplomat minimum. * Experience in contact center or tele sales environment. * Experience using CRM and MS Office tools. * Excellent sales skills * good Knowledge of handsets and accessories.