* Memorize scripts for products and services, and refer to them during calls * Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately. * Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality * Create and maintain record of daily problems and remedial actions taken, using call\-center database * Leverage data and insights gathered by the call center to recommend and influence process improvements Job Type: Full\-time Pay: Up to QAR2,200\.00 per month Language: * English \& Arabic (Required)