Call Center Agent

Description

Summary: This role involves building positive customer relationships, meeting performance targets, and contributing to process improvements within a call center environment. Highlights: 1. Build positive relationships and provide exceptional customer service 2. Meet qualitative and quantitative performance targets 3. Influence process improvements with data and insights * Memorize scripts for products and services, and refer to them during calls * Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately. * Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality * Create and maintain record of daily problems and remedial actions taken, using call\-center database * Leverage data and insights gathered by the call center to recommend and influence process improvements Job Type: Full\-time Pay: Up to QAR2,500\.00 per month Language: * English \& Arabic (Required) Work Location: In person