* Ensuring the smooth operation of the hotel, overseeing all departments during their shift, and maintaining the highest level of guest satisfaction. * This role requires strong leadership, problem\-solving skills, and a proactive approach to handling guest requests and operational challenges. * Act as the main point of contact for VIP guests and ensure their needs are met. * Handle guest concerns and complaints promptly, ensuring a positive resolution. * Monitor guest feedback and work with relevant departments to enhance service quality. **Experience Needed** --------------------- * Minimum **2\-4 years** of experience in a Front Office or role within a luxury hotel. * Strong leadership and decision\-making skills. * Excellent problem\-solving abilities and ability to handle high\-pressure situations. * Proficiency in hotel PMS (Opera or similar) and Microsoft Office. * Fluency in English; additional languages are an advantage. **Required Skills** ------------------- ### **Soft skills** Time Management, Problem Solving, Quality Management **Optional Skills** ------------------- ### **Soft skills** Resilience, Result Oriented, Perseverance