IT Support Specialist

Description

Summary: An IT Support Specialist helps individuals and organizations resolve technical problems with computer systems, software, hardware, and networks, acting as the first line of support. Highlights: 1. Troubleshoot hardware, install software, and provide network support 2. Manage user accounts and set up new devices for employees 3. Maintain IT documentation and ensure cybersecurity best practices An **IT Support Specialist** is responsible for helping individuals or organizations solve technical problems related to computer systems, software, hardware, and networks. They act as the first line of support when employees or customers experience IT issues. Key Responsibilities * Troubleshooting hardware issues (computers, printers, servers, peripherals) * Installing, configuring, and updating software and operating systems * Providing support for network connectivity issues (Wi\-Fi, LAN, VPN) * Resetting passwords and managing user accounts and access permissions * Setting up new devices for employees (laptops, desktops, mobile devices) * Responding to helpdesk tickets via email, phone, or support systems * Maintaining IT documentation and technical guides * Ensuring cybersecurity best practices (updates, antivirus, data protection) Required Skills * Strong knowledge of Windows, macOS, and sometimes Linux systems * Understanding of basic networking (DNS, IP addressing, routers, switches) * Problem\-solving and analytical thinking * Good communication skills to explain technical issues in simple terms * Familiarity with helpdesk tools (e.g., ServiceNow, Jira, Zendesk) * Ability to work under pressure and prioritize multiple issues Pay: QAR70,000\.00 \- QAR130,000\.00 per year Work Location: In person