* Greeting guests, providing a friendly and professional first impression, and addressing inquiries and concerns. * Registering guests, assigning rooms, and handling the check\-out process efficiently. * Handling incoming phone calls, taking messages, and transferring calls to the correct individuals. * Ensuring the reception area is clean, organized, and presentable. * Providing accurate information about hotel facilities, services, local attractions, and events. * Addressing guest complaints and resolving issues promptly and effectively. * Promoting hotel services, amenities, and special offers to guests. **Experience Needed** --------------------- * Exceptional ability to provide friendly, efficient, and helpful service to guests. * Ability to identify and resolve guest issues effectively. * Ability to manage multiple tasks, prioritize effectively, and maintain accurate records. * Maintaining a professional appearance and demeanor at all times. * Ability to work flexible hours, including evenings, weekends, and holidays. **Required Skills** ------------------- ### **Soft skills** Time Management, Quality Management ### **People and Culture** Performance Management