IT Support Specialist / Help Desk Technician

Description

Summary: Seeking an IT Support Specialist/Help Desk Technician to provide technical assistance, maintain systems, and support network security for employees. Highlights: 1. Opportunity to be the first point of contact for technical support 2. Engage in system maintenance and security protocol enforcement 3. Contribute to documentation and user training initiatives **Job Title: IT Support Specialist / Help Desk Technician** **Key Responsibilities** **User Support** * Serve as the first point of contact for employees seeking technical assistance (in\-person, email, chat, or ticketing system) * Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, mobile devices, and peripherals * Install, configure, and update operating systems and business applications **System Maintenance** * Set up new user accounts, permissions, and passwords following IT security policies * Perform routine system updates, patches, and backups * Maintain IT asset inventory (hardware, software licenses, accessories) **Network \& Security** * Troubleshoot basic network connectivity (Wi\-Fi, VPN, LAN) and escalate complex issues * Assist in enforcing security protocols (antivirus, endpoint protection, access controls) **Documentation \& Training** * Create and update user guides, FAQs, and knowledge base articles * Provide basic onboarding training for new hires on IT tools and best practices **Collaboration** * Escalate unresolved issues to Tier 2/3 teams or vendors * Work with IT team to improve support processes and system reliability **Required Skills \& Qualifications** Area Requirements **Experience** 1–3 years in IT support, help desk, or similar role **Technical** Windows/macOS, Microsoft 365, Active Directory, basic networking (TCP/IP, DNS, DHCP), ticketing systems (e.g., Jira, Zendesk, ServiceNow) **Soft Skills** Strong problem\-solving, communication, and customer service; patient and clear with non\-technical users **Education** Associate degree in IT, Computer Science, or equivalent experience; certifications (CompTIA A\+, Network\+, Microsoft Fundamentals) a plus **Preferred (Nice to Have)** * Experience with remote support tools (TeamViewer, AnyDesk, RDP) * Basic knowledge of Google Workspace or collaboration platforms (Slack, Teams) * Familiarity with Linux or scripting (PowerShell, Bash) * ITIL framework awareness Pay: QAR70,000\.00 \- QAR85,000\.00 per year Work Location: In person