Bar Supervisor

Description

Summary: This role ensures exceptional guest and associate service, operational efficiency, and a memorable customer experience through high standards and continuous team development. Highlights: 1. Ensure exceptional guest and associate service interactions. 2. Maintain high operational standards and adhere to company policies. 3. Foster a professional customer experience and build guest rapport. Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose \- and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. **About Rosewood Doha:** Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra\-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155\-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members\-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism \- reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels \& Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience\-driven destinations. **Our Associate Experience:** We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: * A competitive salary and benefits package * High\-quality associate accommodation in prime locations in the heart of Lusail and the Pearl * A birthday day off (because your milestones matter!) * Personalized development plans and continuous learning opportunities to support your career journey. These benefits reflect our commitment to creating an environment where you thrive \- professionally and personally \- while building a meaningful career with us. **Your Role:** Guest satisfaction * Ensures that all associates deliver the brand promise and always provide exceptional guest service. * Ensures that associates also provide excellent service to associates in other divisions as appropriate. * Spends time in public areas observing associate\-guest interaction and talking with guests, coach associates in guest service skills as necessary. * Ensures that all guest and associate complaints are resolved in a quick and efficient manner. * Maintains positive guest and associate interactions with good working relationships. Operations * Ensure that all associates have a complete understanding of and adhere to associate rules and regulations. * Ensure high standards of personal presentation and grooming. * Respond to changes in the food and beverage function as dictated by the industry, company, and hotel. * Ensure to attend a comprehensive training program as set out by the restaurant in conjunction with Talent \& Culture. * Have a high level of industry trend awareness and a keen interest in the local hospitality scene. * To have a full working knowledge of the restaurant floor plans and layout of all F\&B offers. * To have a full knowledge of spirits, beers, wines, alcoholic, and nonalcoholic beverages. * To have a full knowledge of bar OS\&E and drinks garnishes. * To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices. * Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests. * Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests. * Manage Micros, Open Table \& all other systems as required. * Establish rapport with guests in a professional manner. * Work towards a high level of guest recognition and build a full working knowledge of guest preferences. * Ensure discretion and confidentiality with SAGs customers and to ensure all information is given to the management for the reservation in\-house database. * Ensure all associates are always following the Order of Service and Standard Operating Procedures. * Mentor associates as requested by management, following all correct training procedures and standards. * Monitor associate development at the bar identifying training needs and any areas of concern. * Manage all areas of business and T\&C administration as required as assigned to you by the Bar Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork. * To ensure that all departments within the control are operating to appropriate manpower/productivity ratios as agreed with the Bar Manager. * To ensure all associate are developing within the departmental training program. * To ensure effective communication throughout the restaurant at all times. * Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support. * Ensure that the Bar is run efficiently, including the correct stock levels for all areas, including front and back of house. * To take responsibility for correcting poor performance in line with T\&C guidelines and regulations. * Take on all other responsibilities as outlined by the Assistant Bar Manager and Bar Manager * Implements agreed upon beverage policy and procedures throughout the property. Customers * Ensure the customers experience is one to remember. * Provide a professional \& efficient standard of service. * Maintain a high\-profile during service whilst being polite and helpful. * Promote and establish a regular customer base, remember their likes and dislikes. * Smile and maintain eye contact with customers. * Provide prompt, unobtrusive, attentive service \- the customer always comes first. * Maintenance of tables to ensure the highest standard of hospitality. * Maintain high standards of personal appearance, always wearing the full, correct, clean, uniform \& maintain a high standard of personal hygiene. Service * Ensure staffing levels are correct. Lease with Assistant Bar Manager and Bar Manager to ensure adequate staffing for the service \& larger parties. Adhere to agreed break times. * Ensure associate are fully trained with opening, during \& closing bar procedures. * Ensure associate are updated daily with requirements \& provide suitable instruction. * Ensure all MEP requirements have been met prior to service. * Ensure the working environment remains clean \& tidy \& cleaning schedules adhered to at all times. * Ensure rubbish is removed.