Customer Service Representative / Administrative Support Specialist

Description

Summary: This role involves providing excellent customer support, managing client communications, record keeping, scheduling, and general office coordination. Highlights: 1. Key role in providing excellent customer support 2. Assists with daily administrative tasks and office coordination 3. Combines client communication with record management and scheduling The Customer Service Representative / Administrative Support Specialist is responsible for providing excellent customer support while assisting with daily administrative tasks. This role combines client communication, record management, scheduling, data entry, and office coordination to ensure smooth business operations. **Key Responsibilities:** * Respond to customer inquiries through phone, email, chat, or in\-person communication * Provide accurate information about products, services, policies, and procedures * Resolve customer concerns and escalate complex issues when needed * Maintain customer records, update databases, and handle documentation * Perform administrative tasks such as filing, data entry, and preparing reports * Schedule appointments, manage calendars, and coordinate meetings * Support internal teams with office operations and workflow management * Prepare correspondence, invoices, forms, and other business documents * Monitor customer feedback and help improve service quality * Maintain confidentiality of company and customer information **Required Skills \& Qualifications:** * Strong communication and interpersonal skills * Good organizational and time\-management abilities * Proficiency with Microsoft Office (Word, Excel, Outlook) and office systems * Ability to multitask and prioritize daily responsibilities * Professional phone and email etiquette * Problem\-solving skills and a customer\-focused attitude * Previous experience in customer service, administration, or office support is preferred Pay: QAR45,000\.00 \- QAR70,000\.00 per year Work Location: In person