Steward-Chief

Description

Job Summary: Manage daily kitchen facility operations and staff, supervise non-cooking kitchen staff, and strive to continuously improve guest and employee satisfaction while maintaining operational budgets. Key Highlights: 1. Manage daily kitchen facility operations and staff 2. Supervise non-cooking kitchen staff 3. Continuously improve guest and employee satisfaction **Additional Information** **Job Number**26034445 **Job Category**Food and Beverage \& Culinary **Location**Salwa Road, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Manage daily kitchen facility operations and staff. Responsibilities include dishroom operations, overnight cleaning, back-of-house cleaning and maintenance, banquet setup and food service. Supervise non-cooking kitchen staff (e.g., dishwashers, kitchen helpers). Strive to continuously improve guest and employee satisfaction while maintaining operational budgets. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 4 years of experience in procurement, food and beverage, kitchen operations, or related fields. Or * Two-year degree in hotel and restaurant management, hospitality management, business administration, or related field; 2 years of experience in procurement, food and beverage, kitchen operations, or related fields. **Core Job Activities** **Manage Daily Operations** * Order and manage supplies. Ensure staff have the necessary supplies, equipment, tools, and uniforms to perform their duties. * Schedule events, plans, activities, and other staff assignments. * Supervise incoming material deliveries and current inventory maintenance. * Conduct inventories of china, glassware, and silverware stock. * Control inventory of food, equipment, smallwares, and liquor, and report shortages to designated personnel. * Inspect supplies, equipment, and work areas to ensure efficient service and compliance with standards. * Investigate and follow up on reports of employee accidents. * Manage all equipment, china, glassware, and silverware (e.g., ensuring adequate clean items are available for each item). * Supervise employees’ adherence to loss prevention policies to prevent accidents and control costs. * Perform appropriate routine cleaning of service ware, equipment, floors, etc. * Properly operate and clean all dishroom machinery. * Ensure all food storage and transportation equipment functions properly. * Ensure compliance with all applicable laws and regulations. * Ensure adherence to food handling and sanitation standards. * Timely communicate and/or update relevant information to executives, colleagues, and subordinates. **Lead the Kitchen Team** * Use interpersonal and communication skills to guide, influence, and motivate others; advocate sound financial/business decisions; demonstrate honesty/integrity; lead by example. * Supervise and manage staff. Oversee all daily operations. Maintain thorough knowledge of staff positions to fulfill duties during absences. * Provide leadership, vision, and direction to align and prioritize departmental goals efficiently and effectively. * Ensure and sustain employee productivity levels. * Set an example by demonstrating appropriate behavior. * Achieve and exceed goals, including performance goals, budget goals, and team goals. * Celebrate successes by publicly recognizing team members’ contributions. * Encourage and foster mutual trust, respect, and collaboration among team members. * Communicate performance expectations based on each position’s job description. * Establish and maintain open, collaborative relationships with staff. * Participate in managing controllable departmental expenses to achieve or exceed budget goals. * Strive to improve service performance. * Solicit employee feedback. * Understand how departmental operations impact the hotel’s overall financial objectives and mission. **Ensure Exceptional Guest Service** * Attend meetings and communicate with executives, colleagues, and subordinates to improve service quality. * Manage daily operations to ensure quality and standards, meeting guest expectations every day. * Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement. **Manage and Conduct Human Resources Activities** * Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. * Recruit, interview, select, hire, and promote employees for the company. * Train employees on safety procedures. * Provide individual feedback based on observations of service behaviors. * Review employee satisfaction results and identify and resolve employee issues or concerns. * Ensure hotel policies are applied fairly and consistently, complete disciplinary procedures and documentation per Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs), and support peer review processes. * Ensure hotel policies are applied fairly and consistently. * Ensure equipment staff receive appropriate training in sanitation, equipment handling, and chemical usage. * Participate in progressive employee disciplinary procedures. *Marriott International is committed to being an equal opportunity employer, welcoming all individuals and providing employment opportunities to everyone. We actively foster an inclusive environment that respects and celebrates the unique backgrounds of all employees. Our greatest strength lies in the rich blend of cultures, talents, and experiences across our global workforce. We pledge zero tolerance for discrimination on any legally protected basis, including disability, veteran status, or any other status protected under applicable law.* The Westin Hotels & Resorts brand is dedicated to helping guests regain their travel rhythm and enhance their sense of well-being when needed, supporting them to always be at their best. As a leading hotel brand focused on balancing guests’ physical and mental wellness, we need passionate and dedicated hotel teams to integrate our distinctive brand philosophy into the guest experience—and we also hope our employees embrace and practice healthy lifestyles both inside and outside the hotel. We seek individuals who are energetic, optimistic, and adventurous. If you share and champion a healthy lifestyle philosophy, we warmly invite you to join Westin in shaping a shared future. Embark from **here**, realize your personal value, **pursue** your life goals, **join** an exceptional international team, and **showcase** your authentic self.