Asst Customer Service- Logistics and fright forward

Description

Asst Customer Service\- Responsible for delivering the highest standards of Customer Service to a number of customers across the business. Management of customer stock and invoicing, order processing and report generation. \* Coordinates with the clients/Client representatives to meet their requirements. \* Management of Key customers. \* Accurate document processing in WMS, including ASN, SO. \* Continues follow up with operation in timely executing the customer logistic requirements. \* Share the NCR with customer and continues follow up to close it on time. \* Submission of Receipt Confirmation to customer in contractual time. \* Complies and verifies the accuracy of stock reports as required by clients on a regular basis. \* Verifies the system documents with Physical documents (invoice, Purchase order) \* Manage the tariff settino of clients inExceed. \* Regular checking and assurance on data integrity in WMS. \* Ensuring 100% System Job file accuracy. \* Ensures the services provided to the clients are according to the customer profile. \* Timely response to customer mails and queries. \* Coordinate with other departments to provide a complete solution to clients. (e.g. Transport for Vehicle use, Finance for invoice queries) \* Maintains FEFO standards integrity for food items and FIFO standards for non\-food items. \* Record any customer complaints and escalate these to their supervisor immediately. \* Complete ad hoc requests from either clients or management. \* Ensure the proper utilization of warehouse pallet position. \* Monitoring and reporting of Damaged/ Expired Items and regular follow up with customer till items get disposed. Job Types: Full\-time, Permanent Pay: QAR5,000\.00 \- QAR6,000\.00 per month Experience: * customer service \-logistics and fright forward : 5 years (Required) * Logistics company : 5 years (Required) * client handling : 5 years (Required)