Customer Service Agent

Description

Summary: Communicate with clients, address concerns, and suggest products while maintaining a courteous manner and documenting interactions. Highlights: 1. Engage with clients via multiple channels to resolve issues promptly. 2. Maintain professionalism to de-escalate stressful customer situations. 3. Offer product and service recommendations based on client needs. * Communicate with current and potential clients via telephone, email, online chat, or social media. * Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines. * Always maintain a courteous and calm manner to de\-escalate stressful situations. * Document personal information to create, update, or adjust customer accounts. * Prepare call\-related information for purposes of auditing and reporting. * Provide and respond to feedback about any aspect of the job or its duties. * Suggest products and services to clients based on their requests and needs. * Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders. Job Type: Full\-time Application Question(s): * How long is your NOC ? * Do you have a valid QID? Under company or Family? * What is your expected salary range? Experience: * customer service: 3 years (Required) Language: * Arabic (Required) Location: * Doha (Required) Work Location: In person