Guest Experience Supervisor

Description

Summary: This position focuses on managing front office operations, including guest check-in, payment processing, and customer service, while supporting the team. Highlights: 1. Process guest check-ins and payments accurately. 2. Provide excellent customer service and respond to requests. 3. Develop positive professional relationships and support the team. **Additional Information** **Job Number**26096080 **Job Category**Rooms \& Guest Services Operations **Location**Building No. 153 Street No. 347, Lusail, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest check-ins, verify guest identification, payment method, room assignment, key distribution, and key activation. Set up accounts upon guest arrival based on their requirements. Enter information into the Marriott Rewards program. Ensure rates align with market pricing and document exceptions. Obtain payment prior to issuing room keys, verify and adjust billing. Compile and verify daily occupancy reports/journals/lists. Complete cash and closing reports. Inform and guide guests, and provide hotel-related information. Respond to guest requests by escalating to appropriate staff when necessary. Follow up to ensure requests are resolved. Process all types of payments, vouchers, refunds, and charges. Balance and deposit revenue. Conduct cash counts at the beginning and end of each shift. Obtain manual authorizations and follow all accounting-mandated procedures. Notify Property Protection/Security in case of guest-reported theft. Assist management in training, evaluating, coaching, motivating, and mentoring employees; serve as a role model and resource for Guarantee of Fair Treatment (GFT) / Open Door Policy (ODP). Develop and maintain positive professional relationships; unite and support one another to achieve common goals; listen and respond appropriately to employee concerns. Follow and implement all brand policies and procedures; report accidents, injuries, and unsafe working conditions to supervisors; complete safety trainings and certifications; maintain a neat and professional appearance at all times in the workplace; respect hotel confidentiality; protect all company assets. Welcome and greet guests, anticipate and respond to guest needs, assist guests with reduced mobility, and warmly thank guests. Communicate clearly and professionally; prepare and proofread written documents accurately and thoroughly; answer telephone calls using appropriate language. Uphold quality standards. Enter and retrieve information using computers and/or point-of-sale systems. Be accustomed to standing, sitting, and moving for extended periods. Lift, carry, pull, push, and place items weighing up to 4.5 kilograms independently. Perform all other duties assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education:High school diploma or equivalent. Related work experience:At least 1 year of related work experience. Supervisory experience:At least 1 year of supervisory experience. License or certification:None *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities for all. We have fostered an environment where our associates’ unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our associates. We ensure prevention of discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* The Le Méridien brand draws inspiration from the glamorous era of travel, celebrating each culture through a distinctly European, epicurean lens. Our guests are curious and creative. Cosmopolitan and culturally driven, they value meaningful interactions and enjoy slowing down to fully savor where they are. We deliver chic, authentic service—truly unforgettable through experiences designed to help guests embrace life’s most beautiful moments. We seek curious and creative individuals to join our team. If you enjoy connecting with like-minded guests and are passionate about creating unforgettable experiences, we invite you to explore career opportunities at Le Méridien. By joining Le Méridien, you become part of Marriott International’s portfolio of brands. **Join** a company that empowers you to bring your best self forward, **find** purpose in your work, **belong** to an exceptional global team, and **become** the best version of yourself.