Summary **Duties and responsibilities related to the Order Taker role:** * Answer all incoming calls to the Room Service department promptly, within three rings, using professional and courteous hotel\-standard phraseology. * Accurately record guest orders, ensuring to confirm the guest's name, room number, and all specific requests. * Listen attentively for and clarify any dietary restrictions, allergies, or special preparations, communicating them clearly. * Repeat the entire order back to the guest for verification to ensure accuracy before ending the call. * Maintain a complete and in\-depth knowledge of the entire In\-Room Dining menu, including ingredients, preparation methods, portion sizes, and beverage pairings. * Confidently provide recommendations and answer any questions guests may have about the menu offerings. * Proactively upsell daily specials, promotional items, desserts, and beverages to enhance the guest's dining experience and increase departmental revenue. * Stay informed about items that are out of stock to provide guests with alternative suggestions. * Accurately and efficiently enter guest orders into the Point of Sale (POS) system, ensuring all special instructions are clearly noted for the kitchen and delivery teams. * Act as the central communication link between the guest, the culinary team, and the service staff to ensure a seamless and timely delivery. * Coordinate the timing of order delivery, ensuring it aligns with kitchen preparation times and the availability of the service staff. * Monitor the progress of all orders and proactively follow up on any delays, keeping the guest informed as necessary. * Ensure all charges are correctly posted to the corresponding guest room folio for accurate billing. * Handle guest inquiries regarding their bill and resolve any discrepancies in a professional manner. * Assist in preparing daily sales reports and other administrative tasks as required by the In\-Room Dining Manager. * Coordinate with service staff for the timely retrieval of trays and trolleys from guest corridors to maintain hallway cleanliness and safety. * Maintain a clean, organized, and professional workspace at all times. Qualifications * Ideally with a relevant degree or diploma in Hospitality or Tourism management * Minimum 2 years work experience in hotel operations * Good customer service, communications and interpersonal skills are a must