**Company Description** Founded in 1933 in Portugal, Tivoli Hotels \& Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. **Job Description** Responsibilities: * Report to work on scheduled time, wearing the proper uniform and nametag at all time. * To maintain a clean and safe work environment * To inform guests about all other hotel services and promotions upon request * To maintain good working relationships with all fellow colleagues * Keep an up\-to\-date knowledge of the menu, beverage list and wine list. * Maintain the telephone etiquette at all times. * Take guest orders accurately, honor all special requests. * Process pre ordered Meals. * Up sell orders * Give appropriate preparation and delivery times. * Enter guest orders in Micros POS * Communicate all incoming orders to servers properly. * Keep track of all incoming and outgoing orders on floor sheets. * Maintain an accurate balance of your bank. * Close checks accordingly upon return of servers. * Do courtesy call backs * Process Amenities * Handling guest inquiries and complaints. * Inform RC staff of guest check outs * Assist RC with checks * Run Shift end Micros reports * Pay out Tips and Gratuities * Drop cash payments * Assist with tray and table set ups if necessary * Assist with side work if necessary **Qualifications** * Excellent communication and organizational skills (Fluent in English) * Must be responsible \& reliable * Work well under pressure in a fast paced environment * Must be able to work well in a team environment * Previous F\&B experience an asset, but not required * Previous Micros experience an asset, but not required (training provided)