**Additional Information** **Job Number**25144500 **Job Category**Rooms \& Guest Services Operations **Location**The Westin Doha Hotel \& Spa, Salwa Road, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Assign rooms according to guest requests and preferences whenever possible. Pre-register selected guests and prepare key packages. Organize and coordinate check-in and pre-registration procedures for arriving groups. Review, follow up, and address room change or departure date requests when possible; communicate status to relevant staff. Confirm reservations and cancellations. Review daily out-of-order rooms. Ensure rates comply with market standards and that all exceptions are documented. Verify and adjust billing for guests. File guest paperwork or documentation. Organize and process all guest arrival and departure records. Activate room keys. Obtain valid payments. Identify the number of over-assigned rooms. Check for duplicated reservations; block rooms. Responsible for preparing daily reports. Follow up with guests to ensure their requests or issues have been resolved to their complete satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Comply with all company policies and procedures, ensure uniform and personal appearance are neat and professional, maintain confidentiality of proprietary information, and protect company assets. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them; thank them sincerely; assist people with disabilities. Communicate with others using clear and professional language, prepare and review written documents accurately and completely, and answer phones using proper protocols. Coordinate tasks and work with other departments. Serve as a departmental role model or mentor. Foster and maintain positive working relationships with others; support team in achieving common goals. Adhere to quality and safety standards. Stand, sit, or walk for extended periods of time. Enter and locate information using computers and/or point of sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:No high school diploma or equivalent certification from a General Educational Development program required Related Work Experience:Less than 1 year of related work experience. Supervisory Experience:No supervisory experience required. License or Certification:None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they become the best version of themselves. To achieve our mission of becoming the leading wellness brand in the hospitality industry, we need passionate and dedicated employees to bring the brand's unique programs to life. We want our employees to embrace their own wellness practices both inside and outside the hotel. You are the ideal Westin candidate if you are passionate, active, take pride in how you maintain your well-being, and are optimistic and adventurous. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part** of an incredible global team, and **you will become** your best self.