**Additional Information** **Job Number**25173739 **Job Category**Housekeeping \& Laundry **Location**The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Position Overview** Responsible for the daily shift operations of the housekeeping, recreation/health club, and laundry (if applicable). Directs and works with employees to verify clean and orderly guest rooms, public spaces, and employee areas. Conducts inspections and assigns responsible personnel to take corrective actions. Assists in ensuring guest and employee satisfaction while maintaining operating budgets. **Candidate Profile** **Education and Experience Required** * High school diploma or equivalent (GED); 2 years of experience in housekeeping or related professional area. Or * Two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. **Core Work Activities** **Managing Housekeeping Operations and Budget** * Confirm timely and effective communication of room status to the front desk. * Inspect guest rooms daily. * Obtain lists of rooms needing cleaning and rooms expected to check out or depart to prepare work assignments. * Take inventory to verify adequate supplies. * Support and supervise effective inspection schedules for all guest rooms and public spaces. * Understand the impact of departmental operations on the hotel's overall financial goals and objectives, and seek ways to meet or exceed budget targets. * Confirm that all employees have proper supplies, equipment, and uniforms. * Communicate areas requiring attention to employees and follow up to confirm understanding. * Supervise daily shift operations of the housekeeping department and verify compliance with all housekeeping policies, standards, and procedures. * Attend departmental meetings and consistently communicate clear and unified messages regarding departmental goals to achieve desired performance. **Conducting Human Resources Activities** * Train new housekeeping attendants using all available on-the-job training tools, and provide follow-up training when necessary. * Establish and maintain open, collaborative relationships with employees, and verify that employees do the same. * Schedule employees according to business needs, and track employee time and attendance. * Confirm that employees understand expectations and factors. * Verify that hotel policies are applied fairly and consistently, complete disciplinary procedures and documentation according to standards and local standard operating procedures (SOP and LSOP), and support peer review processes (if applicable). * Supervise staffing levels to ensure guest service, operational needs, and financial goals are met. * Observe employee service behaviors and provide feedback to individuals and/or managers. * Confirm recognition of employees across all shifts. * Participate in ongoing employee recognition programs. * Solicit employee feedback, apply an 'open door' policy, and review employee satisfaction results to identify and address employee issues or concerns. * Participate in progressive employee disciplinary procedures. * Celebrate successes and publicly recognize team members' contributions. **Ensuring Outstanding Customer Service** * Set a positive example for customer relations. * Understand the brand's service culture. * Participate in developing and implementing corrective action plans to enhance guest satisfaction. * Empower employees to deliver exceptional customer service. * Emphasize guest satisfaction during all departmental meetings, focusing on continuous improvement. * Respond to and resolve guest inquiries and complaints. * Strive to improve service performance. *Marriott International is committed to being an equal opportunity employer, welcoming all applicants and providing them with equal employment opportunities. We strive continuously to create a work environment that values and celebrates the unique backgrounds of our employees. The fusion of our employees' cultures, talents, and experiences is our greatest strength. We are committed to non-discrimination based on any protected characteristic, including disability, veteran status, or other characteristics protected by applicable law.* St. Regis Hotels & Resorts, a symbol of timeless elegance and pioneering spirit, comprises over 50 luxury hotels and resorts located in prominent cities around the world, creating exquisite and refined accommodation experiences. Since John Jacob Astor IV opened the first St. Regis hotel in New York in the early 20th century, St. Regis has represented sophisticated experiences and personalized service. With its warm team of Butlers and the signature St. Regis Butler Service, the brand strives to deliver extraordinary experiences that blend classic sophistication with modern flair. We invite you to build your career with St. Regis. Joining St. Regis means becoming part of Marriott International's exceptional portfolio of brands. **Set sail from here**, realize your personal value, **pursue** your life goals, **integrate** into an outstanding international team, and **showcase** your true self.