**Additional Information** **Job Number**25173739 **Job Category**Housekeeping \& Laundry **Location**The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Position Overview** Responsible for the daily shift operations of the housekeeping, recreation/health club, and laundry (if applicable). Directs and works with employees to verify that guest rooms, public spaces, and employee areas are clean and well maintained. Conducts inspections and assigns responsible personnel to take corrective actions. Assists in ensuring guest and employee satisfaction while maintaining operating budgets. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 2 years of experience in housekeeping or related professional area. Or * Two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. **Core Work Activities** **Manage Housekeeping Operations and Budget** * Confirm timely and effective communication of room status to the front desk. * Conduct daily room inspections. * Obtain lists of rooms needing immediate cleaning and rooms scheduled for check-out or departure to prepare work assignments. * Take inventory to verify adequate supplies. * Support and supervise an effective inspection program for all guest rooms and public spaces. * Understand the impact of departmental operations on the hotel's overall financial goals and objectives, and take action to meet or exceed budget targets. * Confirm all employees have proper supplies, equipment, and uniforms. * Communicate areas of concern to employees and follow up to confirm understanding. * Supervise daily shift operations of the housekeeping department and verify compliance with all housekeeping policies, standards, and procedures. * Attend department meetings and consistently communicate clear and consistent messages regarding departmental goals to achieve desired performance. **Conduct Human Resources Activities** * Train new housekeeping attendants using all available on-the-job training tools and provide follow-up training when necessary. * Establish and maintain open, collaborative relationships with employees and verify that employees do the same. * Schedule employees according to business needs and track employee time and attendance. * Confirm employees understand expectations and factors. * Verify hotel policies are enforced fairly and consistently, complete disciplinary procedures and documentation according to standards and local standard operating procedures (SOP and LSOP), and support peer review processes (if applicable). * Supervise staffing levels to ensure guest service, operational needs, and financial goals are met. * Observe employee service behaviors and provide feedback to individuals and/or managers. * Confirm employee recognition occurs across all shifts. * Participate in ongoing employee recognition programs. * Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to identify and address employee issues or concerns. * Participate in progressive employee disciplinary procedures. * Celebrate successes and publicly recognize team member contributions. **Ensure Outstanding Customer Service** * Set a positive example for customer relations. * Understand the brand's service culture. * Participate in the development and implementation of corrective action plans to enhance guest satisfaction. * Empower employees to provide exceptional customer service. * Emphasize guest satisfaction during all department meetings and focus on continuous improvement. * Respond to and resolve guest issues and complaints. * Strive to improve service performance. *Marriott International is committed to providing equal opportunity in employment and to creating an inclusive workplace that welcomes and respects diversity. We actively foster an environment where unique backgrounds are valued and celebrated. Our greatest strength lies in the rich blend of cultures, talents, and experiences of our associates. We are committed to zero discrimination on any legally protected basis, including disability, veteran status, or any other basis protected by applicable law.* St. Regis Hotels & Resorts, part of Marriott International, stands as a symbol of timeless elegance and pioneering spirit, with over 50 luxury hotels and resorts located in major cities around the world, delivering exquisite and refined experiences. Since John Jacob Astor IV opened the first St. Regis hotel in New York in the early 20th century, the brand has represented sophistication and personalized service, featuring dedicated butlers and signature St. Regis Butler Service, striving to deliver an extraordinary experience that blends classic refinement with modern luxury. We invite you to build a career with St. Regis. Joining St. Regis means becoming part of Marriott International's portfolio of exceptional brands. Launch your journey **here**, realize your potential, **pursue** your aspirations, **join** an outstanding global team, and **showcase** your true self.