Location Doha, Qatar Experience 5 Job Type Recruitment Job Description **Technical Support Engineer** **Scope of Work** * Service provider to extend client Technical support team by three (3) skilled technical engineers to handle the daily tasks. * Layer 1 and layer 2 support for users and endpoints * Setup and maintain any required software on users' computers and party peripherals. * Solving and troubleshooting Network issues. * Record any incident or service requests on client Service desk system. 5 * Supporting our users to secure and save their data. * List and record client Endpoints such as computers, IP Phones, Laptops and printers on asset management system. * Ensure that endpoints have the latest updates and security software installed on it * Setup and troubleshoot IOT devices on client Fleet * Create and report incidents related to security or any abnormal user/s or computer/s behaviour. * Managing file and Print servers and applying users' permissions. * Create and maintain Knowledge base. (Technical guides. instructions, configuration steps). * Ensure that all security measurements applied on all endpoints **Requirements** * Good skills in troubleshooting and discover the root cause. * Experience in different Operating systems for Mobile, computers, and terminals * Ability to set up and install any kind of software. * Ability to learn and educate client users of any new application. * Has a solid knowledge of endP **Certificates** Microsoft MCP. CompTIA A+, CompTIA N+, Azure Foundation, M365 administration or equivalent Skills Information Technology, Proactive, Written Communication Skill, Vmware, Written Communication, Networking, Sccm, Azure, Cisco, Vpn, Backups, Management Skill, Tcp/ip, Mcse, Ospf, Nt Backup, Linux, Excel, Communication Skill, Hyperv, Swift, Windows Server, Itil, Project Management Skill, Strong Understanding, Technical Skill, Project Management, Technical Support, Mpls, Technical Skills