Assistant Manager - Events Operations

Description

Summary: This role involves supporting daily operations, leading a team, ensuring guest satisfaction, and coordinating various aspects of events in a luxury hospitality setting. Highlights: 1. Support daily operations and ensure smooth execution of all functions. 2. Supervise and develop event teams. 3. Act as operational contact to ensure guest satisfaction during events. Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose \- and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. **About Rosewood Doha:** Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra\-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155\-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members\-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism \- reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels \& Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience\-driven destinations. **Our Associate Experience:** We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: * A competitive salary and benefits package * High\-quality associate accommodation in prime locations in the heart of Lusail and the Pearl * A birthday day off (because your milestones matter!) * Personalized development plans and continuous learning opportunities to support your career journey. These benefits reflect our commitment to creating an environment where you thrive \- professionally and personally \- while building a meaningful career with us. **Your Role:** Operational Management * Support the daily operations of the Events department and ensure smooth execution of all functions. * Coordinate and supervise conferences, weddings, social events, VIP functions, and outdoor events. * Ensure all event setups are completed according to the Banquet Event Order (BEO) and operational standards. * Conduct pre\-event briefings and post\-event follow\-ups. * Monitor event flow and resolve operational challenges promptly. * Ensure all venues are maintained to the highest presentation standards. Team Leadership * Supervise Event Supervisors, Team Leaders, Casual Staff, and Banquet Associates. * Lead daily team briefings and allocate manpower effectively. * Coach, train, and develop team members. * Assist in recruitment, onboarding, and performance evaluations. * Promote a positive and collaborative working environment. Guest Experience * Act as the operational contact during events to ensure guest satisfaction. * Respond professionally to guest feedback and resolve complaints. * Build strong relationships with clients and internal stakeholders. Planning \& Coordination * Review BEOs and attend operational meetings. * Coordinate with Culinary, Stewarding, Engineering, Housekeeping, Security, Sales \& Marketing, and Front Office. * Ensure AV, furniture, linen, décor, and staffing requirements are arranged in advance. Financial \& Administrative Responsibilities * Support labor scheduling while controlling payroll costs. * Monitor departmental expenses and assist in achieving budget targets. * Assist with inventory management and operating equipment control. * Prepare operational reports as required.