Description
Summary:
Seeking a Workforce Management Specialist to optimize staffing, analyze trends, and coordinate with teams to ensure service levels.
Highlights:
1. Focus on workforce forecasting and staff scheduling
2. Opportunity to analyze workload trends and make recommendations
3. Collaborate with Operations, Quality, and Training teams
**Hiring: Workforce Management Specialist (WFM)**
Location: Qatar
Salary: QAR 6,000 – 8,000
Languages: Arabic \& English
Gender: Male
Experience: 1–3 years in Workforce Management / Call Center Operations
**Key Responsibilities:**
* Workforce forecasting and staff scheduling.
* Capacity planning and intraday workforce management.
* Monitor agent performance and utilization.
* Analyze workload trends and recommend staffing adjustments.
* Coordinate with Operations, Quality, and Training teams to meet service levels.
**Note:** Candidates holding a **Freelance Visa** or **Family Visa** are preferred.
Interested candidates may send their CVs to **77708191** with the subject line **"WFM"**.
Work Location: In person