Workforce Management Specialist (WFM)

Description

Summary: This Workforce Management Specialist role involves forecasting, scheduling, capacity planning, performance monitoring, and inter-team coordination within call center operations. Highlights: 1. Opportunity to specialize in workforce management and call center operations 2. Engage in strategic forecasting and capacity planning activities 3. Collaborate with Operations, Quality, and Training teams **Hiring: Workforce Management Specialist (WFM)** Location: Qatar Salary: QAR 6,000 – 8,000 Languages: Arabic \& English Gender: Male Experience: 1–3 years in Workforce Management / Call Center Operations **Key Responsibilities:** * Workforce forecasting and staff scheduling. * Capacity planning and intraday workforce management. * Monitor agent performance and utilization. * Analyze workload trends and recommend staffing adjustments. * Coordinate with Operations, Quality, and Training teams to meet service levels. **Note:** Candidates holding a **Freelance Visa** or **Family Visa** are preferred. Interested candidates may send their CVs to **77708191** with the subject line **"WFM"**. Work Location: In person