Help Desk Operator

Description

Summary: Seeking a Help Desk Operator to provide first-level support, handling inquiries, troubleshooting technical issues, and ensuring timely resolution of service requests with a customer-focused attitude. Highlights: 1. Provide first-level technical support to users 2. Troubleshoot hardware, software, and network issues 3. Deliver excellent customer service at all times We are looking for a Help Desk Operator to provide first\-level support to users by handling inquiries, troubleshooting technical issues, and ensuring timely resolution of service requests. The ideal candidate should have strong communication skills, a customer\-focused attitude, and basic technical knowledge. Key Responsibilities * Respond to user inquiries via phone, email, and ticketing systems. * Log and track incidents and service requests. * Troubleshoot hardware, software, and network\-related issues. * Escalate unresolved issues to the appropriate teams. * Follow up on tickets and ensure timely closure. * Assist users with system access, passwords, and basic IT support. * Maintain accurate records of support activities. * Deliver excellent customer service at all times. Requirements * Diploma or Bachelor's Degree in IT, Computer Science, or a related field. * Minimum 2 years of experience in a Help Desk, Service Desk, IT Support, or Customer Support role. * Familiarity with ticketing systems and Microsoft Office applications. * Strong communication and problem\-solving skills. * Ability to work under pressure and manage multiple tasks. * Fluency in English; Arabic is an advantage. Preferred Qualifications * Experience with Help Desk or Service Desk software. * Knowledge of IT support processes and customer service best practices. Salary Competitive salary package (to be discussed during the interview). Interested candidates may apply with their updated CV or share to \+974 70141612 Application Question(s): * Do you have a valid QID with NOC or transferable visa? * How many years of experience do you have in a Help Desk, Service Desk, IT Support, or Technical Support role? * Which ticketing systems have you used? * What is your expected monthly salary * How soon can you join if selected? * Are you willing to work in rotational shifts \& weekends? Work Location: In person