Summary: This role involves comprehensive customer service, administrative support, and financial record-keeping to ensure the smooth operation of an academy and high customer satisfaction. Highlights: 1. Act as the primary contact for inquiries via multiple communication channels 2. Manage customer communications and maintain strong relationships 3. Support daily academy operations and efficient financial administration **Key Responsibilities** **Customer Service \& Administration**: * Act as the first point of contact for all inquiries via phone, email, WhatsApp, and in\-person at the academy facilities. * Manage customer communications and automated messaging campaigns using Infobip (WhatsApp/SMS) or similar platforms. * Provide accurate information regarding training programs, schedules, fees, registrations, and academy services. * Handle customer feedback, concerns, and complaints professionally while building strong relationships with players, parents, and the academy community. * Manage player registrations, enrollments, attendance records, and maintain accurate databases and filing systems. * Generate and process invoices, track payments, and follow up on outstanding subscription fees. * Assist with bank\-related transactions, including deposits, petty cash management, and financial record\-keeping. * Coordinate court bookings, training schedules, and daily operational requirements with coaching staff. * Prepare reports, maintain administrative records, and ensure compliance with company procedures. * Order and manage office supplies, sports equipment, and other operational inventory as required. * Support the smooth day\-to\-day operations of the academy while ensuring high levels of customer satisfaction and efficient financial administration. Location: Must be currently residing in Qatar. Pay: QAR4,000\.00 \- QAR4,500\.00 per month Work Location: In person
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
