Technical Support Engineer

Description

Summary: We are seeking a Technical Support Engineer to provide dependable technical assistance to clients and internal teams, troubleshooting issues and ensuring timely support. Highlights: 1. Opportunity to build strong practical experience across multiple technologies. 2. Continuous technical learning and opportunities to expand your skills. 3. Work closely with diverse technical and customer support teams. About the Role: Doha is one of the region’s fastest\-growing business and technology centres, and at EzcaNet Digital Infrastructure Solutions, we help organisations keep their systems connected, secure, and reliable. We are looking for a Technical Support Engineer who can provide dependable technical assistance to clients and internal teams. You will troubleshoot hardware, software, network, and system issues while ensuring that users receive clear, professional, and timely support. This role is ideal for someone who enjoys solving technical problems, communicating with users, and working in a fast\-paced digital infrastructure environment. Why Work With Us? The Environment: Our office is located in West Bay, one of Doha’s leading commercial districts. You will work in a professional environment with access to modern systems, experienced technical teams, and a diverse client base. Technical Exposure: You will support a wide range of infrastructure, networking, software, and user support requirements, allowing you to build strong practical experience across multiple technologies. Career Development: We provide continuous technical learning, product training, and opportunities to expand your skills in networking, cloud support, systems administration, and cybersecurity. Collaborative Culture: You will work closely with network engineers, system administrators, project coordinators, and customer support teams to resolve issues and improve service delivery. Key Responsibilities: Technical Support: Provide first\-line and second\-line technical support for hardware, software, operating systems, user accounts, and network connectivity issues. Issue Troubleshooting: Diagnose technical problems, identify root causes, and provide effective solutions within agreed service response times. Help Desk Management: Receive and manage support requests through email, phone, remote support tools, and ticketing systems. System Configuration: Install, configure, and maintain computers, printers, business applications, network devices, and other IT equipment. User Support: Assist users with system access, password resets, software usage, connectivity problems, and general technical concerns. Incident Documentation: Record technical issues, troubleshooting steps, and resolutions accurately in the service management system. Network Assistance: Support basic network troubleshooting involving routers, switches, wireless connections, IP configuration, and VPN access. Escalation Management: Escalate complex technical incidents to senior engineers or specialist teams while maintaining communication with affected users. Preventive Maintenance: Perform routine system checks, software updates, equipment inspections, and basic maintenance activities. Customer Service: Provide professional and patient technical assistance while ensuring a positive support experience for clients and employees. What We Are Looking For: Experience: At least 2 to 4 years of experience in technical support, IT help desk, desktop support, or a similar technical role. Education: A diploma or bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field is preferred. Technical Knowledge: Good understanding of Windows operating systems, Microsoft 365, computer hardware, networking concepts, remote support tools, and basic cybersecurity practices. Troubleshooting Skills: Ability to diagnose technical issues logically and provide practical solutions with minimal supervision. Communication Skills: Strong spoken and written English is required. Arabic language skills are an advantage but not mandatory. Customer Focus: Ability to communicate technical information clearly to users with different levels of technical knowledge. Organisation: Ability to manage multiple support requests, prioritise urgent incidents, and maintain accurate documentation. Mindset: You are patient, dependable, and solutions\-oriented. You take ownership of technical problems and remain professional when working under pressure. Pay: QAR5,500\.00 \- QAR7,000\.00 per month Work Location: In person