Summary: Facilitx Facility Management is urgently seeking a Call Center Agent (CAFM Operator) to manage maintenance calls, log service requests, coordinate teams, and maintain system records. Highlights: 1. Opportunity to manage and coordinate facilities management operations 2. Hands-on experience with CAFM/CMMS systems, IBM Maximo preferred 3. Key role in ensuring service request closure and adherence to SLAs Facilitx Facility Management \& Maintenance is urgently seeking a **Call Center Agent (CAFM Operator)** to join our operations team in Qatar. \- **Key Responsibilities:** Receive maintenance calls and create work requests / issue tickets Log and track end\-user complaints and service requests in the CAFM system Assign service requests and follow up with concerned teams until closure Monitor work orders and ensure completion in line with SLAs Coordinate with Operations, Maintenance, and Support Teams Prepare daily, weekly, and monthly reports Maintain accurate system records and data \- **Requirements:** Hands\-on experience with CAFM/CMMS systems (**IBM Maximo preferred**) Basic knowledge of Facilities Management operations (MEP, Civil, Soft Services) Proficient in MS Office (Excel, Word, Email) Strong communication and coordination skills Ability to handle multiple requests under pressure \- **Location:** Qatar \-**Eligibility:** Candidates must be currently residing in Qatar ⚠ **Immediate availability is highly preferred** \- **How to Apply:** Interested candidates may send their updated CV to: careers@facilitxfm.com Job Type: Full\-time Pay: QAR3,500\.00 \- QAR4,000\.00 per month Benefits: * Relocation assistance Work Location: In person