Senior eCommerce Operations Manager

Description

Summary: Seeking a Senior eCommerce Operations Manager to own operational excellence, define scaling strategies, and lead a team in building high-performing Shopify stores. Highlights: 1. Opportunity to make significant operational impact 2. Utilize modern tools like Shopify Plus and advanced analytics 3. Access to continuous learning and growth opportunities **About the Role** Doha is rapidly becoming a hub for digital commerce innovation, and at Shopify Expert Designers Group, we bring world\-class eCommerce experiences to life. We build high\-performing Shopify stores that combine enterprise functionality with seamless, user\-friendly design. We believe online shopping should be both powerful and effortless. We are looking for a **Senior eCommerce Operations Manager (m f d)** who will take ownership of operational excellence across our Shopify ecosystem. This is not just about managing workflows you will define how our clients scale efficiently, ensuring smooth coordination between design, development, and fulfillment teams. You will lead a focused team of specialists, bridging the gap between business goals and execution. You will act as the operational backbone, ensuring every store runs efficiently while continuously improving processes and performance. **Why Work With Us** **The Environment** Our office is based in West Bay Business District, one of Doha’s most dynamic commercial hubs. Expect a modern workspace designed for collaboration, productivity, and comfort. **Operational Impact** You will not be executing tasks in isolation. Your decisions will directly influence how our clients scale their eCommerce operations across global markets. **Modern Tools** We leverage Shopify Plus, advanced analytics tools, and automation platforms to streamline operations and deliver measurable results. **Growth** You will have access to industry events, training programs, and continuous learning opportunities to stay ahead in the evolving eCommerce landscape. **Key Responsibilities** **Operations Ownership** Oversee end to end eCommerce operations including order management, fulfillment coordination, and process optimization across multiple Shopify stores. **Process Optimization** Identify inefficiencies and implement scalable solutions that improve speed, accuracy, and overall performance. **Team Leadership** Manage and mentor a team of operations specialists, ensuring accountability, development, and high performance. **Cross Functional Collaboration** Work closely with design, development, and marketing teams to align operational workflows with business objectives. **Performance Monitoring** Track KPIs such as conversion rates, fulfillment times, and customer satisfaction, using data to drive continuous improvement. **What We Are Looking For** **Experience** 6 plus years in eCommerce operations or digital business management, with at least 2 years in a senior or leadership role. **Platform Knowledge** Strong experience with Shopify or similar eCommerce platforms, including order systems, apps, and integrations. **Analytical Skills** Ability to interpret data, identify trends, and make informed operational decisions. **Leadership** Proven ability to manage teams, delegate effectively, and build a results driven culture. **Mindset** You are proactive and solutions focused. You know how to balance speed with quality and can scale operations without losing attention to detail Job Types: Full\-time, Permanent Pay: QAR18,000\.00 \- QAR24,000\.00 per month Work Location: In person