Front Desk Agent

Description

Summary: Seeking a professional and engaging Front Desk Agent to provide exceptional guest service, manage transactions, and uphold high service standards. Highlights: 1. Consistently offer professional, friendly and engaging service 2. Handle guest requests, questions and concerns effectively and promptly 3. Upholds the highest standard of internal and external customer service * Consistently offer professional, friendly and engaging service. * Greet, check in and settle guest accounts while ensuring all service standards are followed * Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float * Handle guest requests, questions and concerns effectively and promptly * Promote a professional team environment * Follow department policies, procedures and service standards * Performs any and all other tasks assigned by management * Upholds the highest standard of internal and external customer service at all times * Take initiative to add a personalized experience **Qualifications** * Diploma or degree in hospitality management or a related field. * Proficiency in MS Office (Excel, Word, and Outlook) * Maximum of 1\-2 year of experience in Hospitality as Front Desk Agent. * Excellent written and verbal communication skills. * Multi\-tasking, time\-management skills, and ability to prioritize tasks. * Detail\-oriented and possess a goal\-setting mindset. * Able to work well under pressure * Must have valid QID Job Type: Full\-time