Assistant Credit Manager

Description

Summary: This role involves managing accounts receivable, credit limits, collections, and client queries, ensuring financial accuracy and maintaining strong customer relations. Highlights: 1. Manage accounts receivable and credit limits 2. Handle client queries professionally and efficiently 3. Conduct credit investigations and collection actions **Your day to day** * Setting and regularly reviewing credit limits for both in\-house guests and City Ledger balances. * Checking updated remarks given by Front Office staff and following up any discrepancies with Front Office Manager. * Following up on the collection of Returned Cheques, Credit Cards Charge Back; Skipper Accounts. * Reconciling accounts receivable trial balances with the general ledger accounts each month and to ensure accurate ageing. * Ensuring maintain supporting documents of all advance deposits. * Handling clients' queries promptly, professionally and efficiently. * Ensuring check room rates charged to travel agents are in accordance with the contract. * Checking if the bills are attached with proper covering details e.g. authority letter, vouchers, or any other relevant documents supporting the charges before dispatching to customer. * Delivering invoices and ensuring that the person concerned is in receipt of the same. * Analyzing trends in Accounts Receivable balances or significant changes in payment pattern and to recap major collection problems for the monthly credit meetings. * Conducts credit investigations, so that an intelligent appraisal of customer’s worth, character and ability to pay may be ascertained to justify extension of credit. * Responsible for maintaining the debitor's ledger; Regular review of the aged trail balance, Collection calls, Identifying and following upon doubtful accounts. * Reconcile all credit card charges. * Ensure credit applications for all new accounts are completed and approved. * Post all payments received daily. * Clear city ledger accounts at month\-end. * Resolve all account queries. * Schedule and chair the monthly credit meetings. * Track advance deposits. * Review the high balance report daily and follow upon any problems or doubtful accounts. * Daily review Accounts Receivable ledger, monitor incoming cheques. * Attend rundown meetings and advise on account set\-up or any necessary payment plans. * Initiate collection action for overdue accounts and prepares for legal action those accounts necessary. * Reply to customer queries and send copies of accounts * Reconciliation's and rebates. * Liaise with Credit Card Companies * Follow up collections of accounts receivable regularly in a firm but diplomatic manner, calculated to produce results and at the same time maintain good relations with the customers. * Recommends write – off of un\-collectable accounts with supporting document of legal correspondence or notification from right sources. * Reports immediately any unfavorable information received affecting a customer’s credit standing, so that appropriate actions may be taken. * Ensure that voco® Doha West Bay Suites policies and procedures granting of credit are observed. * Attend Monthly Credit Meeting and maintains updates the list of travel agents which are blacklisted and/or prepayment basis. Complies with voco® Doha West Bay Suites Credit policy. **What we need from you****RESPONSIBLE BUSINESS*** Assist in establishing policies and procedures relating to the area of Finance as directed by the Finance Manager. * Make all necessary Finance decisions under the direction of the Finance Manager * Coordinate Finance schedules with all programs including annual leaves **GENERAL*** Communicate effectively with all other departments * Ability to work a flexible roster * Attend meetings, training sessions and any other required meeting or training session. * Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations. * Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager. * To take Cash Inventory by “Surprise Basis”. * Insure that all documents must used number and consistence control daily. * House float management and inventory on monthly basis **What we need from you****PERSONAL CHARACTERISTIC*** Initiative. * Enthusiasm. * Honesty \& integrity. * Flexibility. * Motivator and team builder. * Commitment to professional values. * Customer orientation. * Ability to work long \& unusual hours. * Good knowledge of personal computing. * General knowledge of accounting concepts. **Education*** Diploma in Accounting. * Fluent in English oral and written. **Experience*** 3 years experience in a similar capacity; Min 5 years in accounts. **Technical*** Good understanding of correct manual handling techniques. * Good computer literacy skills (Word, Excel, Hotel PMS). **Personal Attributes*** ‘Can do’ attitude and a high level of energy. * Professionally groomed. * Able to work well independently. * Customer Service Oriented. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.