Housekeeping Supervisor

Description

Summary: Oversee and maintain housekeeping operations, ensuring cleanliness, staff productivity, and guest satisfaction in a hotel environment. Highlights: 1. Supervise housekeeping team and operations in a 4-5 Star Hotel setting 2. Ensure high standards of cleanliness and guest satisfaction 3. Promote health, safety, and welfare of employees **Your day to day** * Maintain an up\-to\-date awareness of room status to ensure efficient servicing. * Assign responsibilities to subordinates and monitor their performance and productivity. * Ensure the cleanliness and maintenance of all Housekeeping equipment and schedule necessary preventative maintenance and repair work. * Oversee assignment of the rooms to the Room Attendants for cleaning. * Check and release vacant clean rooms for sale. * Conduct random inspection of service rooms. * Inspect corridors, back of house areas, stairwells, stores, public areas, pantries, car park and garbage areas for hygiene and cleanliness. * Note down repairs, linen supplies and out\-of\-order rooms. * Ensure a stock take of keys is conducted each shift and missing keys are followed up immediately in line with Hotel Policy and Procedures. * Ensure that par stock of linen and guest supplies in the pantry areas is maintained in accordance with standards. * Ensure that the Housekeeping Attendants exercise proper discipline and courtesy in attending to the Guests’ needs/requests. * Check and counter\-sign all daily reports of the Housekeeping Attendants assigned to him/her and to make sure that their reports are correctly filed by the end of their shift. * Record activities/problems/complaints and follow\-up work as necessary in the Logbook. * Log and store lost property items and send them to guests when required in accordance with Policy and Procedure. * Liaise with maintenance on all out of order rooms and follow up until returned to service. * Promote the health, safety and welfare of employees within hotel. * Provide information, instruction and supervision to employees, guests, contractors and visitors so that safe working procedures are always followed * To report for duty punctually, always wearing the correct uniform and name badge. **What we need from you****GENERAL*** Communicate effectively with all other departments * Ability to work a flexible roster * Attend meetings, training sessions and any other required meeting or training session. * Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations. * Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager * Consistently meet hotel standard of room presentation. * Able to meet productivity targets. * Guest satisfaction and feedback * Achieve on time completion of all rooms under supervision in accordance with hotel service standards. **PERSONAL CHARACTERISTICS** **Education*** Secondary Education * Fluent in English; spoken and written **Experience*** Previous Housekeeping Experience in a 4\-5 Star Hotel * Previous experience in Supervising a housekeeping team **Technical*** Thorough understanding of correct manual handling techniques * Understanding of safe chemical practices. **Personal Attributes*** Can do’ attitude and a high level of energy * Professionally groomed * Able to work well independently with minimal supervision Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.