Marketing & Customer Experience Coordinator

Description

Summary: Seeking a creative, organized, and customer-focused Marketing & Customer Experience Coordinator to manage marketing activities, customer inquiries, and ensure a consistent customer experience. Highlights: 1. Coordinate marketing activities and support content creation. 2. Manage customer inquiries across various communication channels. 3. Ensure professional and consistent customer experience. **Marketing \& Customer Experience Coordinator** We are looking for a creative, organized and customer\-focused **Marketing \& Customer Experience Coordinator** to support Dirwazh, Choices Designs, the rest houses and other related projects. The successful candidate will be responsible for coordinating marketing activities, managing customer inquiries and bookings, supporting content creation, and ensuring customers receive a professional and consistent experience across all communication channels. This is a practical role that combines marketing, customer service, booking coordination and on\-site support when required. **Responsibilities** * Manage customer inquiries through WhatsApp, Instagram, phone calls and other communication channels. * Follow up on bookings, payments, confirmations, cancellations and customer requests. * Maintain accurate booking records and update customer information. * Coordinate marketing activities across Dirwazh, Choices Designs, the rest houses and other projects. * Prepare and maintain a monthly social media content calendar. * Coordinate with photographers, videographers, designers, influencers and advertising agencies. * Assist in creating social media content, offers, announcements and promotional campaigns. * Publish approved content and ensure information, prices and operating hours are accurate. * Respond professionally to customer comments, reviews, complaints and feedback. * Follow up with customers before and after their visit or service. * Support the management of ManyChat, CRM and customer databases. * Prepare reports on inquiries, bookings, campaign performance, customer feedback and lead sources. * Coordinate with operations teams to ensure customer requests are delivered correctly. * Support events, launches, seasonal campaigns and on\-site activities when required. * Ensure all communication follows the approved brand identity and customer service standards. * Protect customer information and maintain confidentiality. **Requirements** * 2–4 years of experience in marketing, social media, customer service, bookings, hospitality or a related role. * Strong communication skills in Arabic and English. * Excellent customer service and problem\-solving skills. * Good knowledge of Instagram, TikTok, WhatsApp Business and other social media platforms. * Ability to coordinate content, campaigns and multiple customer requests at the same time. * Strong organizational and follow\-up skills. * Comfortable working with booking systems, CRM platforms and Microsoft Excel. * Basic content creation, photography, video editing or Canva skills are preferred. * Experience in hospitality, events, leisure attractions or holiday homes is preferred. * Must currently be based in Qatar. * Available to work flexible hours and weekends during events or peak seasons. * Valid Qatar Driving Licence is preferred. **Reporting Line** The position reports directly to the project owner and coordinates closely with the Project Setup \& Operations Lead. Pay: QAR3,000\.00 \- QAR5,000\.00 per month Work Location: In person