Mgr-Restaurant I

Description

Job Summary: Supervise daily food and beverage operations, maintain service and sanitation standards, enhance guest and employee satisfaction, and lead the team to achieve financial goals. Key Responsibilities: 1. Supervise daily food and beverage operations and maintain service and sanitation standards 2. Lead the food and beverage team to enhance guest and employee satisfaction 3. Ensure exceptional customer service and handle guest issues **Additional Information** **Job Number**26005885 **Job Category**Food and Beverage \& Culinary **Location**The Westin Doha Hotel \& Spa, Salwa Road, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Responsibility areas include restaurant/bar and room service (where applicable). Supervise daily restaurant operations, assist in menu development, maintain sanitation standards, and assist servers and hosts with floor cleaning during peak dining hours. Continuously strive to improve guest and employee satisfaction and maximize financial performance within the area of responsibility. Identify required training to achieve objectives and then implement plans. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 4 years of experience in food and beverage, kitchen, or related fields. Or * Two-year degree from an accredited college/university in Food Service Management, Hotel and Restaurant Management, Hospitality Management, Business Administration, or related field; 2 years of experience in food and beverage, kitchen, or related fields. **Core Work Activities** **Manage Daily Operations** * Supervise and manage staff. Oversee all daily operations. Maintain thorough knowledge of staff positions to fulfill duties in staff absences. * Maintain service and sanitation standards for restaurants, bars/lounges, and room service areas. * Review staffing levels to ensure guest service, operational needs, and financial goals are met. **Lead the Food and Beverage Team** * Use interpersonal and communication skills to guide, influence, and motivate others; advocate sound financial/business decisions; demonstrate honesty/integrity; lead by example. * Encourage and build mutual trust, respect, and cooperation among team members. * Set a positive example by modeling appropriate behavior. * Identify others’ development needs and coach, mentor, or otherwise support them in enhancing knowledge or skills. * Establish specific goals and plans to prioritize, organize, and complete work. * Ensure and sustain staff productivity levels. * Provide leadership, vision, and direction to align departmental goals efficiently and effectively. * Ensure compliance with all food and beverage policies, standards, and procedures through training, supervision, follow-up, and enforcement. * Ensure compliance with all applicable laws and regulations. * Ensure adherence to food handling and sanitation standards. * Ensure staff awareness of local, state, and federal alcohol laws. * Establish and maintain open, collaborative relationships with staff, and ensure staff do the same within the team. * Develop guidelines to inform staff about expectations and factors. * Supervise alcoholic beverage service per local laws. **Ensure Exceptional Customer Service** * Deliver service that exceeds expectations to achieve guest satisfaction and retention. * Improve service quality through communication and assisting individuals in understanding guest needs, providing guidance, feedback, and personalized coaching when necessary. * Manage daily operations to ensure consistent quality and standards, meeting guest expectations every day. * Demonstrate leadership in guest reception, exemplify exceptional customer service, and foster a positive atmosphere for guest relations. * Empower staff to deliver exceptional customer service. * Serve as a role model for restaurant guest service, exemplify outstanding customer service, and foster a positive atmosphere for guest relations. * Handle guest issues and complaints. * Conduct informal meetings with guests during or after their meal to gather feedback on food quality, service level, and overall satisfaction. * Ensure corrective actions are taken to continuously improve service effectiveness. * Include guest satisfaction as part of departmental meetings and focus on continuous improvement. * Manage service delivery at the outlet to ensure high-quality service throughout the guest journey—from arrival to departure (e.g., host greeting, order processing and food delivery speed, fulfillment of special requests, payment processing, and invitation to return). **Manage and Conduct Human Resources Activities** * Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. * Identify others’ educational needs, develop formal education or training programs or courses, and teach or coach others. * Ensure fair and equitable treatment of staff. Strive to improve staff retention. * Ensure staff receive ongoing training to understand guest expectations. * Solicit staff feedback, adopt an “open-door” policy, and review staff satisfaction results to identify and resolve staff concerns or issues. * Strive to improve service performance. * Ensure recognition is achieved across all areas of responsibility. **Other Responsibilities** * Provide information to supervisors, colleagues, and subordinates via telephone, written correspondence, email, or in person. * Analyze information and evaluate results to select optimal solutions and resolve problems. * Assist servers and hosts with floor cleaning during meal periods and high-demand times. * Recognize quality products and displays. * Supervise daily shift operations in the absence of the Assistant Restaurant Manager. * Oversee departmental financial aspects, including purchasing and invoice payments. *Marriott International is committed to being an equal opportunity employer, welcoming all applicants and offering equal employment opportunities. We strive tirelessly to create a workplace that values and celebrates the unique backgrounds of our employees. The interplay of our employees’ cultures, talents, and experiences is our greatest strength. We pledge not to discriminate against anyone based on any protected characteristic, including disability, veteran status, or any other characteristic protected by applicable law.* The Westin Hotels & Resorts is dedicated to helping guests regain their travel rhythm and enhance their sense of well-being whenever needed, empowering them to perform at their best. As a leading hotel brand focused on holistic guest health and balance, we need passionate, dedicated hotel teams to integrate our distinctive brand philosophy into the guest experience—and we also encourage our employees to embrace and practice healthy lifestyles both inside and outside the hotel. We seek energetic, optimistic, and curious individuals. If you share and champion a healthy lifestyle philosophy, we invite you to join The Westin and grow together. **Set Sail From Here**, realize your personal value, **pursue** your life goals, **integrate** into an outstanding international team, and **express** your authentic self.