IT Support Specialist

Description

Summary: Seeking a reliable and customer-focused IT Support Specialist to provide day-to-day technical assistance, troubleshoot various IT issues, and ensure efficient and professional incident resolution for employees and clients. Highlights: 1. Provide first and second-line IT support for diverse hardware and software. 2. Diagnose and resolve a wide range of hardware, software, and network issues. 3. Opportunity to support users in a fast-paced business environment. About the Role Synergix Hub Technology and Business Solutions provides business technology services, IT support, software implementation, cloud solutions, systems integration and digital workplace services to organizations across Qatar. We are seeking a reliable and customer\-focused **IT Support Specialist** to provide day\-to\-day technical assistance to employees and clients. The successful candidate will troubleshoot hardware, software, network and user\-access issues while ensuring that incidents are resolved efficiently and professionally. This position is suitable for an IT support professional with practical troubleshooting experience, strong communication skills and the ability to support users in a fast\-paced business environment. Key Responsibilities **Technical Support:** Provide first\-line and second\-line support for desktops, laptops, printers, mobile devices, business applications and user accounts. **Incident Resolution:** Diagnose and resolve hardware, software, email, connectivity and operating\-system issues. **Help Desk Management:** Record, prioritize and update support requests through the company’s ticketing system. **User Account Support:** Create and maintain user accounts, passwords, permissions and access rights. **Device Setup:** Configure and deploy computers, monitors, printers, mobile devices and other workplace technology. **Software Support:** Install, update and troubleshoot operating systems, productivity applications and approved business software. **Network Assistance:** Support users with Wi\-Fi, local\-area network, virtual private network and internet\-connectivity issues. **Microsoft 365 Support:** Assist users with Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services. **Remote Support:** Provide technical assistance through remote\-support tools, telephone, email and in\-person visits. **System Maintenance:** Perform routine updates, antivirus checks, device health reviews and basic preventive maintenance. **Asset Management:** Maintain accurate records of computers, accessories, licenses, warranties and assigned equipment. **Technical Documentation:** Prepare user guides, troubleshooting notes, support procedures and knowledge\-base articles. **Escalation:** Escalate complex infrastructure, cybersecurity or application issues to senior technical teams when required. **Customer Service:** Communicate clearly with users, provide progress updates and ensure a positive support experience. What We Are Looking For * Diploma or bachelor’s degree in Information Technology, Computer Science, Computer Engineering or a related field. * Minimum of 2 years of experience in IT support, help desk, desktop support or technical customer service. * Practical knowledge of Windows operating systems and Microsoft 365 applications. * Experience troubleshooting computers, printers, user accounts and basic network issues. * Familiarity with ticketing systems and remote\-support tools. * Strong customer\-service and communication skills. * Ability to explain technical information clearly to non\-technical users. * Good organizational and time\-management skills. * Ability to manage several support requests and changing priorities. * Good written and spoken English. * Arabic language skills are an advantage but are not required. Preferred Qualifications * CompTIA A\+, Network\+, Microsoft or equivalent technical certification. * Experience supporting Active Directory or Microsoft Entra ID user accounts. * Familiarity with routers, switches, Wi\-Fi networks and virtual private networks. * Basic understanding of cybersecurity, phishing prevention and endpoint protection. * Experience working in a managed\-services, business technology or client\-support environment. * Knowledge of IT asset\-management and inventory procedures. * Experience supporting users across multiple office locations. الراتب المدفوع: QAR٨٤٬٠٠٠٫٠٠ لكل عام موقع العمل: بشكل شخصي