Clerk-Reservations

Description

Summary: Process reservation requests, changes, and cancellations, identify guest needs, and explain policies while maximizing revenue and maintaining guest satisfaction. Highlights: 1. Process all reservation requests, changes, and cancellations. 2. Follow sales techniques to maximize revenue. 3. Develop and maintain positive working relationships with others. **Additional Information** **Job Number**26093964 **Job Category**Reservations **Location**Building No. 153 Street No. 347, Lusail, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* Bei Le Méridien inspiriert uns die Ära des glamourösen Reisens, wobei wir jede Kultur mit dem charakteristisch europäischem Esprit zelebrieren, das Leben in vollen Zügen zu genießen. Unsere Gäste sind neugierige, kreative und kosmopolitische Kulturinteressierte, die jeden Moment der Verbindung zu schätzen wissen und ihren Rhythmus entschleunigen, um das Reiseziel voll auszukosten. Wir stellen authentischen, eleganten und denkwürdigen Service und Erlebnisse bereit, die Gäste inspirieren, das Leben zu genießen. Wir suchen neugierige und kreative Personen für unser Team. Wenn Sie es schätzen, sich mit ähnlich gesinnten Gästen zu verbinden, und sich aus tiefstem Herzen wünschen, unvergessliche Erlebnisse zu kreieren, laden wir Sie ein, sich die Stellenangebote bei Le Méridien anzusehen. Bei Le Méridien werden Sie Teil des **Markenportfolios von Marriott International**. Hier können Sie **Ihr Bestes geben, Ihre Bestimmung finden**, einem fantastischen globalen **Team angehören** und **das Beste aus sich herausholen**.