Mgr-Spa

Description

Summary: Supervise and coordinate spa services to ensure guest and employee satisfaction while achieving operating budget goals. Highlights: 1. Manage spa operations and budgets to support financial goals. 2. Deliver exceptional customer service and handle guest feedback. 3. Conduct human resources activities, including training and recognition. **Additional Information** **Job Number**26087006 **Job Category**Spa **Location**Building No. 153 Street No. 347, Lusail, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. **CANDIDATE PROFILE** **Education and Experience** * High school diploma or GED; 2 years experience in the spa, guest services, or related professional area. **CORE WORK ACTIVITIES** **Supporting Management of Spa Operations and Budgets** * Assumes the responsibilities of the Spa Director in his/her absence. * Ensures all employees have the proper supplies, equipment and uniforms. * Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. * Manages supplies and equipment inventories within budget. * Maintains cleanliness of spa and related areas and equipment. * Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals. **Ensuring and Delivering Exceptional Customer Service** * Sets a positive example for guest relations. * Interacts with guests to obtain feedback on product quality and service levels. * Handles guest problems and complaints. * Empowers employees to provide excellent customer service. * Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. * Strives to improve service performance. **Conducting Human Resources Activities** * Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns. * Ensures employees understand expectations and parameters. * Brings issues to the attention of the department manager and Human Resources as necessary. * Observes service behaviors of employees and providing feedback to individuals. * Participates in employee progressive discipline procedures. * Participates in an on\-going employee recognition program. * Reviews comment cards and guest satisfaction results with employees. * Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. * Supervises on\-going training initiatives and conducting training when appropriate. * Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. * Celebrates successes and publicly recognizes the contributions of team members. * Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. * Assists the Spa Director in managing the day\-to\-day operations of the spa as necessary. *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* No Le Méridien, nos inspiramos numa era de viagens de luxo, celebrando cada cultura através do distinto estilo europeu de aproveitar a boa vida. Nossos hóspedes são curiosos, criativos e cosmopolitas, buscando cultura para apreciar momentos de conexão e relaxamento no destino onde estão. Fornecemos um atendimento autêntico, chique e inesquecível, além de experiências que inspiram os hóspedes a aproveitarem o melhor da vida. Procuramos pessoas curiosas e criativas para nossa equipe. Caso goste de se conectar com hóspedes de mentalidade parecida e tenha um desejo de criar experiências memoráveis, convidamos você a explorar as oportunidades de carreira do Le Méridien. Ao entrar para o Le Méridien, você se junta a um portfólio de marcas da Marriott International. **Esteja** onde pode realizar seu melhor trabalho, **agir** conforme seu propósito, fazer parte de uma incrível equipe global e **se tornar** a melhor versão de quem você é.