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Summary: This non-management position involves planning spa services, managing reservations and payments, and delivering exceptional customer service while adhering to company procedures. Highlights: 1. Spa/Beauty Salon Service Planning and Management 2. Customer Service Excellence and Payment Handling 3. Adherence to Company Procedures and Teamwork **Additional Information** **Job Number**26085766 **Job Category**Spa **Location**West Bay, Doha, Qatar, Qatar, 14435 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Plan spa services for individual guests or large groups using the spa/beauty salon reservation management software. Call guests to confirm booked services. Respond to guest inquiries regarding available services. Update the reservation/cancellation list throughout the day, inform stakeholders of last-minute changes, and resolve scheduling issues in collaboration with the supervisor/manager. Register guests for appointments, confirm their first and last names, and generally guide guests through the spa upon arrival. Promote and sell spa/beauty salon services. Obtain assigned cash drawer and verify accuracy of funds; ensure sufficient change is available and secure the cash drawer at all times. Process guest payments for spa/beauty salon services and obtain payment authorizations as required. Accept and record cash tips for staff members. Balance, record, and deposit revenue with Accounting. Notify Engineering of required maintenance and repair work. Report accidents, injuries, and hazardous working conditions to the manager. Follow and implement all brand policies and procedures; ensure a clean and complete uniform is worn; maintain a neat and professional appearance at all times on property; respect confidentiality when sharing information specific to the brand and/or hotel, and protect all company assets. Greet and receive guests according to brand standards, anticipate and meet their needs, assist guests with disabilities, and warmly thank guests. Use clear and courteous language in all communications; answer the telephone using appropriate language. Develop positive and constructive professional relationships with peers. Comply with quality requirements and standards. Be accustomed to standing, sitting, and moving for extended periods. Move, lift, carry, pull, and place items weighing up to 4.5 kilograms independently. Perform all other tasks assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education Level:High School Diploma or equivalent secondary-level education. Related Work Experience:Less than one year of related work experience. Supervisory Experience:No supervisory experience. Licenses or Certifications:None *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities to all. We have fostered an environment where our associates’ unique qualities are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our associates. We ensure prevention of discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* Blending timeless charm with avant-garde spirit, the St. Regis Hotels & Resorts brand delivers exceptional experiences across more than 50 luxury hotels and resorts worldwide. Since the opening of the first St. Regis hotel in New York—founded by John Jacob Astor IV at the dawn of the 20th century—the brand has consistently offered guests personalized, impeccable, and anticipatory service through its caring staff, who combine classic refinement with modern sensitivity, and its exclusive butler service. We invite you to explore our job opportunities. By joining the St. Regis team, you also become part of the Marriott International portfolio. **Choose** a company that empowers you to bring your best self forward, **give** meaning to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.
