Customer Service Representative

Description

Summary: Join EVHS Technical Solutions as a Customer Service Representative, serving as the primary client contact, handling inquiries, and providing basic IT support. Highlights: 1. Be the first point of contact for clients, ensuring a positive experience. 2. Provide basic technical support and troubleshoot common IT issues. 3. Collaborate with the technical team to improve service delivery. EVHS Technical Solutions provides IT support and technical services to businesses across Qatar. We are looking for a professional, patient, and customer\-focused Customer Service Representative to join our team in Umm Salal Muhammad. You will be the first point of contact for our clients, handling inquiries, troubleshooting basic issues, and ensuring a positive experience. **What You'll Do:** * Respond to client inquiries via phone, email, and chat in a timely and professional manner. * Provide basic technical support and troubleshooting for common IT issues. * Log and track customer requests in the ticketing system. * Escalate complex technical issues to the appropriate support team. * Follow up with clients to ensure issues are resolved satisfactorily. * Maintain accurate records of customer interactions. * Collaborate with the technical team to improve service delivery. **Requirements:** * High school diploma or equivalent. Diploma in IT, Business, or related field is a plus. * 1\-2 years of experience in customer service, call center, or a client\-facing role. * **Good communication skills in English (spoken and written).** Knowledge of Arabic is a strong advantage. * Basic computer literacy and ability to learn new software quickly. * Patient, professional, and service\-oriented attitude. * Ability to work in a fast\-paced environment. * Valid QID (Qatar ID) and NOC (No Objection Certificate) preferred. * **Visa sponsorship, accommodation, and transportation provided by the company.** **Nice to Have:** * Experience in technical support or IT helpdesk. * Knowledge of CRM or ticketing systems. * Basic understanding of networking or software troubleshooting. **What We Offer:** * Competitive monthly salary (tax\-free). * **Free shared accommodation** near the workplace. * **Free transportation** to and from work. * Health insurance as per Qatar Labor Law. * Annual leave as per Qatar Labor Law. * Visa sponsorship and QID processing. * Overtime opportunities. * Uniform provided. Pay: QAR3,350\.00 \- QAR4,125\.00 per month Work Location: In person