IT Support Specialist

Description

Summary: Join Gillane Solutions as an IT Support Specialist, providing crucial technical support, troubleshooting, and system maintenance for a seamless technology experience. Highlights: 1. Enjoy hands-on problem-solving in a dynamic environment 2. Supportive and collaborative work environment 3. Opportunities for professional growth and certifications Gillane Solutions is a technology\-driven company dedicated to delivering reliable, efficient, and scalable IT solutions. Located in Al Rayyan Boulevard, we pride ourselves on innovation, responsiveness, and providing exceptional technical support that empowers business operations. **Role Overview** We are looking for a skilled and service\-oriented **IT Support Specialist** to join our team. In this role, you will be responsible for maintaining IT systems, resolving technical issues, and ensuring a seamless technology experience for end users. This is an excellent opportunity for someone who enjoys hands\-on problem\-solving and thrives in a dynamic environment. **Key Responsibilities** * Provide first\- and second\-level support for hardware, software, and network issues * Install, configure, and maintain desktops, laptops, printers, and related IT equipment * Troubleshoot system, application, and connectivity problems efficiently * Manage user accounts, permissions, and access controls * Monitor system performance and ensure optimal uptime * Maintain IT documentation, service logs, and asset inventory * Coordinate with vendors and external service providers as needed * Assist with IT projects, system upgrades, and security implementations **Qualifications \& Skills** * Bachelor’s degree in Information Technology, Computer Science, or a related field * Proven experience in IT support, helpdesk, or technical support roles * Strong knowledge of Windows OS, networking fundamentals, and business applications * Familiarity with cybersecurity best practices * Excellent troubleshooting and analytical skills * Strong communication and customer service abilities * Ability to manage multiple tasks and prioritize effectively **What We Offer** * Competitive salary and benefits package * Supportive and collaborative work environment * Opportunities for professional growth and certifications * Modern office location in Al Rayyan Boulevard **How to Apply** Interested candidates are invited to submit their CV along with a brief cover letter highlighting their technical expertise and relevant experience. Pay: QAR650,000\.00 per year Work Location: In person