Receptionist

Description

Summary: Seeking a professional and customer-oriented Receptionist with a hospitality background to join the Front Office team, ensuring a warm welcome and smooth guest experience. Highlights: 1. Ensure a warm welcome and smooth check-in/check-out experience 2. Coordinate with departments to ensure guest satisfaction 3. Training and career growth opportunities **Job Title:** Receptionist **Location:** Doha, Qatar **Company:** Moonlight Hospitality and Hotel Operation Management **Employment Type:** Full\-Time **About the Role** We are seeking a friendly, professional, and customer\-oriented **Receptionist** with a hospitality background to join our Front Office team. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a smooth check\-in and check\-out experience while maintaining the highest level of service standards. **Key Responsibilities** * Greet and welcome guests in a professional and courteous manner. * Handle guest check\-ins and check\-outs efficiently and accurately. * Manage reservations, room assignments, and billing procedures. * Respond promptly to guest inquiries, both in person and over the phone or email. * Coordinate with other departments (Housekeeping, Maintenance, and F\&B) to ensure guest satisfaction. * Handle guest complaints or requests with professionalism and escalate when necessary. * Maintain an organized front desk and ensure proper documentation of daily transactions. * Promote hotel services, amenities, and special offers to guests. * Maintain accurate records and ensure compliance with company policies and Qatar Municipality regulations. **Qualifications** * Bachelor’s degree or diploma in Hospitality Management or a related field. * Minimum **2 years of experience as a receptionist or front office associate** in a hotel or serviced apartment. * Strong communication and interpersonal skills with a positive and welcoming attitude. * Proficiency in hotel management software (Opera, IDS, or equivalent). * Excellent multitasking, time management, and problem\-solving abilities. * Well\-groomed, professional appearance. * Fluency in English (Arabic or additional languages is an advantage). * Ability to work flexible shifts, weekends, and holidays as required. **What We Offer** * Competitive salary and benefits * Accommodation and meals (if applicable) * Health insurance and paid annual leave * Training and career growth opportunities within the hospitality group **To Apply:** Please send your updated CV with the subject line **“Receptionist – Hospitality”** to **maria@wonderpalace.com.qa** Job Types: Full\-time, Permanent Work Location: In person