IT Helpdesk Coordinator

Description

Summary: Seeking a reliable IT Helpdesk Coordinator to manage support requests, assist users with technical issues, track tickets, and ensure smooth technology support for staff and clients. Highlights: 1. Act as the first point of contact for technical support requests 2. Support users with basic technical concerns and common system issues 3. Coordinate helpdesk requests and track IT tickets **About the Role:** Bilad Al Mahar Services WLL is looking for a reliable and service\-focused **IT Helpdesk Coordinator** to join our team in Umm Salal, Qatar. This role is ideal for someone who can coordinate helpdesk requests, support users with basic technical issues, track IT tickets, and help ensure smooth day\-to\-day technology support for staff and clients. As an IT Helpdesk Coordinator, you will act as the first point of contact for technical support requests, assist with common system issues, follow up on pending tickets, and coordinate with IT specialists when advanced troubleshooting is required. You should be organised, patient, and comfortable supporting both technical and non\-technical users. **Location:** Umm Salal Ali Commercial Area, Umm Salal, Qatar **Company:** Bilad Al Mahar Services WLL **Key Responsibilities:** **Helpdesk Support:** Receive, log, assign, and monitor IT support requests from employees, clients, and internal departments. **User Assistance:** Support users with basic technical concerns such as login issues, email access, printer problems, software errors, internet connectivity, and system access. **Ticket Coordination:** Track helpdesk tickets, update request status, follow up with users, and ensure issues are handled within expected timelines. **Issue Escalation:** Identify technical concerns that require advanced support and escalate them to the appropriate IT team or service provider. **Hardware and Software Support:** Assist with basic setup, troubleshooting, and coordination for computers, printers, phones, office systems, and digital tools. **Documentation:** Maintain support logs, troubleshooting notes, incident records, user requests, and recurring issue reports. **Communication:** Provide clear updates to users and internal teams regarding support progress, expected resolution times, and next steps. **Operational Support:** Work closely with administration, operations, customer service, and IT teams to support smooth daily business operations. **What We Are Looking For:** **Experience:** Previous experience in helpdesk support, IT support, technical support, service desk coordination, customer service, or office technology support is preferred. **Technical Skills:** Comfortable assisting with basic computer, email, browser, printer, software, network, and account access issues. **Communication:** Able to explain technical information clearly and professionally to non\-technical users. **Organisation Skills:** Able to manage tickets, follow\-ups, records, reports, and multiple support requests at the same time. **Customer Service Mindset:** Patient, helpful, and focused on providing timely and respectful support. **Problem\-Solving:** Able to follow troubleshooting steps, identify common issues, and escalate concerns properly when needed. **Computer Skills:** Comfortable using email, spreadsheets, ticketing systems, CRM tools, dashboards, and basic office software. **Mindset:** Reliable, detail\-oriented, practical, and able to work under pressure while maintaining professionalism and accuracy. Pay: QAR5,500\.00 \- QAR6,300\.00 per month Work Location: In person