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Summary: Seeking a dynamic Call Center / CRM Supervisor to lead customer service, scheduling, and daily dispatch operations for a premier cleaning services provider. Highlights: 1. Lead and mentor a team of customer service agents to meet booking goals. 2. Coordinate and oversee daily schedules for cleaning crews, ensuring efficiency. 3. Act as primary bridge between clients, agents, and cleaning teams. **Job Details** * **Job Type:** Full\-time * **Location:** Doha, Qatar **Job Description** Are you a natural leader who excels in a fast\-paced environment? Do you know how to manage both customer expectations and field operations seamlessly? We are a premier cleaning services provider in Qatar, and we are looking for a dynamic **Call Center / CRM Supervisor** to lead our customer service, scheduling, and daily dispatch operations. In our industry, the call center is the heart of the business—you will not only lead the office team but also coordinate closely with our field cleaning crews and drivers to ensure flawless service delivery across Qatar. **What You’ll Do (Responsibilities)** * **Lead \& Mentor:** Supervise, coach, and motivate a team of customer service agents to meet daily booking goals and maintain excellent service standards. * **Logistics \& Dispatch Management:** Coordinate and oversee the daily schedules, pick\-ups, and drop\-offs of cleaning crews to client locations, ensuring optimal efficiency and punctuality. * **On\-Call Management:** Manage on\-call schedules for cleaners to efficiently handle last\-minute bookings, emergencies, or staff replacements. * **Client Coordination:** Act as the primary bridge between clients, call center agents, and cleaning teams to ensure specific cleaning instructions and client preferences are accurately communicated and executed. * **Quality Assurance:** Monitor live and recorded calls to provide constructive feedback, ensuring compliance with company service policies and pricing guidelines. * **Escalation Management:** Step in to handle complex customer inquiries, real\-time booking updates, or transport delays calmly and professionally. * **Performance Tracking:** Monitor daily metrics (call volume, booking conversion rates, team punctuality) and report insights to management. **What We’re Looking For (Qualifications)** * **Experience:** Minimum 2 years of experience in a call center, dispatch, or customer service supervisory role. Experience managing cleaning crews, hospitality staff, or field logistics in Qatar is highly preferred. * **Logistical Mindset:** Strong organizational skills with the ability to manage moving parts, including transport schedules (pick\-ups/drop\-offs) and on\-call rotations. * **Language Skills:** Fluency in English is required; professional proficiency in Arabic, Hindi, Tagalog, or other languages commonly spoken in Qatar is a major advantage. * **Tech\-Savvy:** Proficiency with call center phone systems, GPS tracking, and CRM/scheduling software. * **Problem Solvers:** Excellent conflict\-resolution skills and a solid geographical knowledge of Doha and surrounding municipalities to handle logistical variables seamlessly. **Why Work With Us?** We value accountability, leadership, and a supportive team culture. We don't just clean spaces; we provide reliable, high\-quality care for residential and commercial clients across Qatar. If you are ready to take ownership of an operations\-focused team and directly impact our company's growth, we want to hear from you! Work Location: In person
