Helpdesk Operator

Description

Summary: Seeking a customer-focused Helpdesk Operator to provide first-level technical support, handle incoming inquiries, and ensure timely issue resolution in Doha, Qatar. Highlights: 1. Customer-focused first-level support role 2. Engaging with calls, emails, and helpdesk tickets 3. Opportunity for professional issue resolution **Job Title** **Helpdesk Operator (Local Hire – Qatar)** **Job Description** We are seeking a reliable and customer‑focused **Helpdesk Operator** to join our team in **Doha, Qatar**. The ideal candidate will provide first‑level support by handling incoming calls, emails, and system tickets while ensuring timely and professional issue resolution. **Key Responsibilities** * Receive and handle **incoming calls, emails, and helpdesk tickets** * Log, track, and update issues using the helpdesk/ticketing system * Provide **first‑level technical or service support** * Escalate unresolved issues to the appropriate department * Follow up with users to ensure issue resolution and satisfaction * Maintain accurate records and documentation * Adhere to **SLA timelines** and company procedures * Provide clear and professional communication at all times **Requirements** * Previous experience as a **Helpdesk Operator / Service Desk / Customer Support** * Good communication skills in **English** (Arabic is an advantage) * Basic computer knowledge (MS Office, emails, ticketing systems) * Strong problem‑solving and customer service skills * Ability to work under pressure and handle multiple requests * **Local candidates in Qatar preferred** * Transferable visa with NOC (preferred) * Immediate availability is an advantage **Salary \& Benefits** * **Salary:** **QAR 3,500 – 4,500 per month** (based on experience) *(Aligned with Qatar market average for Helpdesk Operators)* * Overtime as per Qatar Labor Law * Medical insurance (as per company policy) * Paid leave and weekly day off **Job Type** * Full‑time * Shift‑based (if required) * 6 days work / 1 day off Pay: QAR3,500\.00 \- QAR4,500\.00 per month Work Location: In person