Summary: Manage IT systems, hardware, and software applications, ensuring business continuity, compliance, and effective service delivery for a hotel environment. Highlights: 1. Manage IT systems, hardware, and software applications to high standards 2. Oversee disaster recovery, risk management, and security protocols 3. Develop and manage IT business processes and maintain vendor relationships **Your day to day** * Manage information technology systems, hardware and software applications to voco® Doha West Bay Suites IT standards. * Oversee the development and implementation of a disaster recovery plan that ensures business continuity whilst minimizing losses associated with downtime. * Undertake routine risk management and audit processes to ensure compliance by system users and compliance with voco® Doha West Bay Suites IT standards. * Develop a troubleshooting guide and train key staff in IT systems and application use. * Ensure all operating systems, licences and service agreements are kept up to date and that external vendors comply with agreed response times, SLA’s and budget. * Monitors file server performance, back\-ups and system performance in line with agreed standards. * Manage system and firewall security and implement updates as required. * Update IT policies and procedures in accordance with voco® Doha West Bay Suites IT standards and with regard to systems and process enhancements. * Maintain user database and ensure user profiles are updated in accordance with personnel changes. * Manage server, users and accounts in accordance with voco® Doha West Bay Suites IT standards. * Develop and manage IT business process strategy to ensure future state requirements are planned for and implemented within agreed timeframes. * Attend to system maintenance and breakdown requirements in a timely manner. * Work closely with external providers to develop effective relationships are maintained and that service delivery is of a “best practice” standard. * Identify opportunities to reduce IT related costs through managing processes in house. * Prepare and submit IT management reports as required. * Attend to guest related IT enquiries and provide assistance as required. * Maintain and update the computer hardware asset register. * Ensure all voco® Doha West Bay Suites policies are adhered to * Maintain confidentiality at all times. * Uphold high standards in professional conduct at all times including grooming, communications and general conduct. * Attend to various IT related tasks as they arise from time to time as directed by the General Manager. Ensure all support licenses **RESPONSIBLE BUSINESS*** Comply with and ensure adherence to all of the hotel’s policies and procedures * Comply with all occupational health and safety policies and procedures * Attend all schedule meetings * Maintain a good working relationship with staff and colleagues throughout the hotel and sister properties * Maintain in good working order all hotel property * To maintain a positive and professional attitude at all times **PEOPLE*** Liaise with senior management daily * Ensure effective inter\-department communication * Maintain open communication with all operating departments to ensure user skills and knowledge is developed to a higher standard **GENERAL*** Communicate effectively with all other departments * Be able to identify problems and implement solutions * Attend meetings, training sessions and any other required meeting or training session. * Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations. * Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager. * Maintain IT systems, hardware and software to reduce failure rates to zero. * Achieve ‘good’ rating in internal IT audit with no ‘high risk’ issues. * Manage vendors and suppliers with no budget overruns. * Assigned projects are completed within designated timeframes * Efficient communication platform is consistently maintained * Maintains a professional and organized work environment **PERSONAL CHARACTERISTICS****Education*** Formal qualifications in Information Technology i.e. Bachelor of Science majoring in Information Technology (or equivalent) **Experience*** Well developed computerized hotel systems skills including hardware and software applications. * Previous experience within a hotel operations environment **Technical/ Skills*** High degree of competency in hotel PMS applications * Competent Oral and Written English Communication Skills * Strong organizational skills to manage multiple assignments and project management through to delivery. * **Personal Attributes** * ‘Can do’ attitude and a high level of energy * Ability to prioritize tasks and meet the needs of internal customer * Able to manage tasks simultaneously and work under pressure * Adaptable and flexible to change Don't quite meet every single requirement, but still believe you'd be a great fit for the job? 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